12 On Your Side Investigates: Military moving mess costs company its contract

AUGUSTA, Ga. (WRDW/WAGT) - The Department of Defense terminated HomeSafe Alliance LLC on Wednesday.

HomeSafe Alliance was a contractor that helped move military service members, including soldiers here at Fort Gordon.

HomeSafe issued this statement Thursday after it was fired:

“We disagree strongly with TRANSCOM’s decision to terminate the Global Household Goods Contract and are reviewing legal options.”

“TRANSCOM” the Defense Department moniker for its U.S. Transportation Command.

For months now, a 12 On Your Side investigation has exposed a pattern of problems with a new program to move our service members and their families.

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Chief Pentagon spokesperson Sean Parnell said the department terminated HomeSafe Alliance “for cause due to HSA’s demonstrated inability to fulfill their obligations and deliver high quality moves to Service members.”

MORE FROM NEWS 12

Military moving mess: How we got here

1. Military pulls back on relocation program
2. Defense chief cracks down amid military moving mess
3. Movers say they can’t afford to take part in new program
4. U.S. Transcom’s response to 2 Ga. senators
5. Families hit roadblocks with new military moving contract

The department said moves of household goods are being handled within the “tender of service” system to ensure the ability to move personnel and their families.

Service members who choose to move their own household goods via the “personally procured moves” process are being reimbursed at an increased, more reasonable rate.

12 On Your Side Investigates has dug deeper into the program that caused a lot of problems.