Study: Chick-fil-A has some of the slowest drive-thrus

By  | 

Wednesday, Oct. 2, 2019

(WRDW/WAGT) -- Chick-fil-A is life for many people, but a new study says the popular fast-food restaurant might be costing you your most valuable resource: time.

That study from fast-food industry publication QSR says Chick-fil-A has the slowest drive-thrus out of all the drive-thrus they tested.

Their study found even with the advent of employees using iPads and double drive-thrus, the average time from speaker to the order window was 322.98 seconds, which is just over 5 minutes.

The study blames the constantly packed lines at the drive-thru as the main reason.

"We are embracing technology to both provide a better experience for guests and to help take tasks off restaurant team members so they can devote more time to hospitality for our customers," Khalilah Cooper, director of service and hospitality for Chick-fil-A, said to QSR.

The fastest, meanwhile, was Dunkin', coming in at 216.75 seconds.

QSR compiled their data among 10 chains from 1,503 visits across the country between June 1 and Aug. 1.

Copyright 2019 WRDW/WAGT. All rights reserved.