Trash troubles continue in Aiken County, Waste Management responds

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Thursday, June 14th, 2019 / News 12 at 11 o'clock

AIKEN, SC. (WRDW/WAGT) - This week, On Your Side has been telling you stories of families across Aiken county complaining about missed or delayed trash pickups by Waste Management.

Since then the company is taking responsibility. But now--on top of those missed pickups, which are still happening--there could be an issue with over billing to customers.

Ray Walls is yet another trash causality.

"The truck came by, stopped, picked up the trash can across the street, and left mine sitting here," he said when visited his home in Aiken.

Lately, the company has been picking up his neighbor's trash, but not his.

"That's how far apart our cans are right there," Walls said, illustrating the 24 feet of asphalt between and his neighbor's trash cans.

To add insult to injury, his trash has been sitting outside his house since last Thursday.

"I wouldn't have thought a thing about it if they had come and picked it up on Friday," said Walls.

He called Waste Management three times, and each time they told him they would pick it up next day.

They finally came this morning-a week later.

"Seems like they were just making lip service to get me off the phone and get back to their coffee," he said.

In a statement, Waste Management acknowledged they've been having trouble in Aiken, blaming a new computer routing system.

"They got problems," agreed Walls.

"They need to figure out what's going on with their system and correct it," he added.

They say they've added two more routes and are sending more manpower to make up for it.

But it doesn't stop there. Waste Management also admits they accidentally included a surcharge meant for their Georgia customers in the bills for Aiken County residents.

Even when they did pick up at Ray's house today, they left trash at the bottom of the can, and mixed up Ray and his neighbors' cans.

"In six months, they should have their system down," Walls said, clearly frustrated.

Waste Management took over from Tyler's Sanitation back in December. Neighbors like Ray are still waiting for things to get back to normal.

"Their job is to pick up our trash on a schedule basis…and as long as they do that I'm happy," he told News 12.​

The good news here is that
Waste Management does not think that surcharge will affect many--if any--in Aiken county.

They noticed the mistake before the last billing cycle. But if you're affected by overcharging--they'll give you a full refund.

As far as the missed pickups, the company says that even after this catch up period, they're going to look at whether they should commit additional resources to Aiken county permanently.