Georgians asked to ‘answer the call’ for contact tracing

Published: Jun. 19, 2020 at 11:05 PM EDT
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AUGUSTA, Ga. (WRDW/WAGT) - The Georgia Department of Public Health is releasing a new video explaining the state’s COVID-19 contact-tracing efforts, asking residents to “Answer the Call” if health officials reach out.

The video is part of a larger campaign rolling out across the state promoting the Healthy Georgia Collaborative, the agency’s expanded contact-tracing program to combat the spread of COVID-19.

Beyond explaining the contact tracing process, the new video also urges residents to “Answer the Call!”

When contacts of COVID-19 cases are identified, the first and fastest way health officials can notify them of their exposure is by calling.

Contact tracing is an important public health tool used to monitor the spread of infection and identify outbreaks of COVID-19 before they become widespread community transmission.

Since May, the Healthy Georgia Collaborative has sent about 1,300 contact tracers and case investigators statewide to interview individuals who have tested positive for COVID-19, and then alert, quarantine and test contacts who may have been exposed.

To encourage participation and reduce scams, when health officials call, the caller ID will say, “GA COVID Team.”

Contact tracers will provide resources and information on testing, symptom monitoring and protection for family members.

Any information provided to DPH staff members is kept confidential under the law that protects an individual’s personal health information. Georgia’s contact tracing program does not use GPS or Bluetooth technology to track movements of residents.

Contact tracers will never ask for personal information like Social Security numbers, credit card information or citizenship status. If you suspect fraudulent activity or know of someone else who has experienced this, call 844-442-2681.

Copyright 2020 WRDW/WAGT. All rights reserved.

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