|
Updated: 7:33 PM Dec 23, 2011
12 On Your Side: Best Buy cancels online orders before Christmas
It wasn't the Grinch who stole Christmas but Best Buy. The company canceled online orders just days before the holiday.
Posted: 5:12 PM Dec 23, 2011Reporter: Elizabeth Owens Email Address: liz.owens@wrdw.com |
|
News 12 at 6 o'clock / Friday, Dec. 23, 2011
AUGUSTA, Ga. -- It's a not-so-merry Christmas for some of Best Buy's online customers. The electronic store giant says some of its online customers will not be getting the gifts they ordered in time for the holiday.
Best Buy says it had no choice but to cancel some of its online orders just days before the holiday. A company spokesperson says the problem was caused by an overwhelming response to certain holiday offers on their website.
Best Buy's online sales soared to 15 percent this year, which may have caused the problem. The company won't say which online item orders they had to cancel.
Best Buy sent News 12 this statement:
"...the challenges related to this situation are being addressed ... we're very sorry for the inconvenience this has caused."
Best Buy is providing e-gift cards to their customers affected.
The company won't say exactly how many of their online customers are affected, but they expect that it is less than one percent.
So far, Best Buy's online sales have reached $32 billion.
Have information or an opinion about this story? Click here to contact the newsroom.
Copyright WRDW-TV News 12. All rights reserved. This material may not be republished without express written permission.
Call for Action is a consumer advocacy group that works out of News 12 to help viewers solve consumer issues. Volunteers take calls Tuesdays and Wednesday from 11 a.m. to 1 p.m.
If you would like to become a volunteer, call (803) 442-4550 (Tuesday or Wednesday) or email callforaction@wrdw.com.
P.O. Box 1212
Augusta, Georgia 30903-1212
Phone: (803) 278-1212 ext. 450
Fax: (803) 442-4561
At WRDW News 12, we receive hundreds of phone calls and letters weekly from people with consumer problems. Many situations can be resolved with a simple phone call. Here is a "printer-friendly list" of Consumer Agencies and Phone Numbers.
For a list of recent recalls, visit Recalls.gov, your online resource for recalls.
Click here to visit Mouseprint.org, a site that exposes misleading advertising and marketing materials.
Click here to visit ConsumerAffairs.com, an independent Web-based consumer news and resource center.
Click here to sign up for free vehicle recall alerts.
If you think you may be the victim of identity theft, click here to visit the Federal Trade Commission's website.
Click here to report an Internet crime.
