Eppicard Debit Scam Alert: Child Support Payments

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Posted: 4:29 PM May 19, 2008
Last Updated: 4:29 PM May 19, 2008
Reporter: From the GA Department of Human Resources

78 comments

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ATLANTA (GA) – The Georgia Department of Human Resources (DHR), Office of Child Support Services (OCSS) would like to alert the public of a phishing e-mail scam that is being sent to some EPPICard debit cardholders. Phishing is a type of scam designed to steal an individual's personal information. OCSS does not request information such as social security numbers, card numbers or PIN numbers via e-mail from EPPICardholders. We ask our customers not to respond to email requests for this information. Please see the Protect Yourself link on www.eppicard.com for ways of avoiding identity theft. Being informed is your best defense.

“We believe that being proactive is in our customer’s best interest,” says OCSS Director Keith Horton. “It is important that the public is aware of this scheme which takes money out of the hands of deserving Georgian citizens.”

ACS State and Local Solutions is reporting that customers have been receiving these phishing e-mails throughout the country; however none are currently reported in Georgia. If you believe your card account has been compromised, please call the number on the back of your EPPICard and speak to a customer service representative (if we have the number may be good to include in the release as well).

OCSS manages more than 410,000 cases. During fiscal year 2007, more than $651 million was collected and distributed to Georgia’s families.

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Comments are posted from viewers like you and do not always reflect the views of this station.

Posted by: DaveO Location: sebring , fla. on Jun 20, 2009 at 07:23 AM
I dont know why you all are so unhappy with the card.....I called the phone # on the card and talked to a real person....I use the web site on the card and see all transaction and balance....If you call to cheak your balance you get charged .25 cents oooooo a whole quarter....The web site is free....Libraries have free access to computers...The eppi card web site works...Really...Sorry to read about your losses...good luck in the future....

Posted by: David Ieslin Location: Sebring on Jun 20, 2009 at 12:12 AM
I think the eppi card is great...I go on line see my balance...I even see what the money is spent on...At first I called the card to hear my balance it told me I was charged .25cents I never called again...I get my child support faster this way than I ever did before...The card is all about the cashless society...One day no more cash....All plastic...No cash to worry about.......This card is the best way for child support...

Posted by: bebe Location: collins on Jun 18, 2009 at 05:10 PM
want to know how much he owe me

Posted by: KELLY Location: HINESVILLE GA on Jun 18, 2009 at 01:09 PM
WHAT GETS ME IS BEING CHARGED A FEE OF .25 CENTS TO CALL FOR MY BALANCE. IT TAKES 2 TO 3 DAYS SOMETIMES FOR MY MONEY TO BE POSTED AND THE ONLY WAY FOR ME TO KNOW IF ITS THERE IS TO CALL. THIS IS MONEY I NEED TO FEED MY KIDS AND THE STATE GETS PROBABLY 2.00 A WEEK FROM ME CALLING TO TRY TO SEE IF THE MONEY IS THERE. WELL TIMES MY 2.00 BY THE AMOUNT OF PEOPLE THAT HAVE CHILD SUPPORT. WHEN MY CHECKS WERE MAILED I GOT THE MONEY MORE CONSISTANTLY AND I DIDNT GET CHARGED TO CALL. I THINK THE WHOLE THING IS OUTRAGEOUS. BUT WHAT CAN WE AS JUST REGULAR PEOPLE DO ABOUT IT? ABSOLUTLEY NOTHING!!!!!

Posted by: judy Location: chicago on Jun 11, 2009 at 09:49 PM
ive read all the horror stories Im in aww.Just received eppicard.Which bank can i use this at where nothing will be charged for ATM transaction

Posted by: elaine Location: panama city on Jun 8, 2009 at 11:53 PM
i feel as if i'm being shortened on my child support i cant stand this card had i knew why they sent a paper about a bank account i would have filled it out now i'm suck with this card 25 cents after 4 calls to check on your money is crazy then you cant talk to live operater when you have a problem not to mention cash and/or checks will always be better that this any day

Posted by: Shonda Location: Blakely, Georgia on May 30, 2009 at 05:45 PM
When the child support has processed your money and the eppic card usually put you money on the card the next business day by 10:00 A.M. why did that change and they need to go ahead and if your money be process by child support on a Friday they need to go on ahead and put your money on your card then you have things to get for the kids and they want to go places but can not go because the people that work with eppic card takes there time putting the money on the card but they want there money on time now what kind of business is that I be needing my kids money when child support process it and they need to start putting the money on the card the same day kids need things and that is what the money if for because my kids need things.

Posted by: Sarah Location: Virginia on May 23, 2009 at 10:22 PM
EPPI CARD IS HORRIBLE i HAVE BEEN TRYING TO REPORT MY CARD STOLEN FOR 3 DAYS NOW AND THE ONLY WAY IS TO SUBMIT IT IN WRITING. WHEN YOU CALL IT PROMPTS YOU TO ENTER THE 16 DIGIT NUMBER. I DONT KNOW IT BY MEMORY SO HOW AM I SUPPOSE TO GET THROUGH.

Posted by: dave Location: pa on May 21, 2009 at 02:02 PM
im glad u lady got your mony stolen u lady been stealing from us guys and not caring we give half our check to u nfor the kids and u nener use it for them u go get ur nails done or what ever. so haaaaaaaaaaa

Posted by: am Location: san deigo on May 19, 2009 at 11:34 AM
i personally think its a rip off because that money thats posted to your card is there for you kids and not for the state. its also pretty said that everytime you call your card and check the balance on it, the charge you 25 cents, you know i would be happier if i could go back the old way. wal-mart charges me 3.00 to cash my check and nothing else. you all in the state who thought of this idea was only thinking about youself because mothers like me in this day in age r struggling and trying to make ends meet and you the govt. that u r , still manage to take money away from us. isn,t that funny find you payback another way leave r lids money or only income alone.

Posted by: paula stilin Location: west chicago il on May 18, 2009 at 12:56 PM
my card is to exspire in july and have no way of knowing when or if ill recieve my new one. i need every penny of my child support and the fees are adding up, un-exceptable state of il. my kids need it more then you . could some one please contact me. I have questions and no way of getting ahold of you.

Posted by: TK Location: MS on Apr 20, 2009 at 05:21 PM
THE ONLY WAY TO SPEAK TO A LIVE PERSON IS TO SELECT THE OPTION OF A LOST/STOLEN CARD! ALSO IF YOU GET A TEXT SAYING TO CALL SOMEONE, DONT! JUST CALL THE NUMBE RON BACK AND SEE WHAT THEY WILL SAY FIRST! WHAT I DO, AS SOON AS MY MONEY HIT, IM OFF TO THE BANK TAKING EVERYTHING OFF AND DEPOSITING IT INTO MY BANK ACCOUNT! ALSO, NEVER USE YOUR CARD IF YOU THINK YOU'RE GOING TO RETURN SOMETHING, ESPECIALLY ONLINE ORDERS! YOU DONT WANT NOBODY HAVING INFO TO YOUR CARD EXCEPT THE EPPI PEOPLE AND YOU!!!

Posted by: Laura Location: Bourbonnais,il on Apr 6, 2009 at 07:44 PM
I never wanted the eppicard but recieved it through the state I had my card cancelled a month ago and have been awaiting another it is impossible to contact the company and I have yet to hear from them , I f I had a choice I would not be dealing with eppicard again Its NOT worth the time

Posted by: Maya Location: Illinois on Apr 5, 2009 at 11:35 AM
I think the state should not charge people who receive child support via an EPPIC card any fees, This is not a government hand out this is our money and we deserve to receive it in any method convenient to us. Paper checks should be mailed to those who think it's the best option for them. The state should stop trying to make those who receive child support payments pay extra fees like the 35 cent per call, and the 5.00 dollar replacement fee.

Posted by: Sandra D Christmas Location: Illinois on Mar 6, 2009 at 03:25 PM
I got scam with this email and the way their system is set up it looks just like the eppi system. My money was taken out of my account and when I contact the number on the back I told them I had not taken the money out of my account and I had been scam. Well guess what after two weeks and their sorry investigation they told me it was my fault and that I answer the email and there is noting they could do about it and i was pretty much screw. It they new that someone was sending these bogus emails it is their job to send letters to each and everyone of us that did not happen. Fron that point on I have been taken every penny out of my account. I think that this eppi card is a screw up and I think the child support looking into the bank they have doing this for us. The eppi company and the people working for them do not give a damn about us and just think they are working for us. We are paying them for this service. SAD!

Posted by: kesha Location: georgia on Mar 2, 2009 at 04:42 PM
WHY IS IT WHEN EPPIC CARD disqulify your card for investigation, you can't get anything in writing supporting what they are telling as to why you card is suspened

Posted by: Jim Location: Indiana on Feb 26, 2009 at 05:53 PM
I`m a single dad, just to set the record str8 theres alot of deadbeat moms out ther to !

Posted by: Jill Location: Georgia on Feb 12, 2009 at 04:26 PM
Seems to me that these states using these debit cards for child support should do away with them and send our child support checks in the mail. Yes it may be more convient in some areas to have this card but from all that I have just read I would much rather have mine in a form of a check. I sure can do without the fees and charges required w/ using a debit card. Thank God I have not been scamed but for those of you that have I would demand that Mastercard or the associating bank pay for what has been stolen from you.

Posted by: lorrie Location: georgia on Jan 12, 2009 at 10:00 AM
it just happen to me, I'm scared what else do they have...my deposit went in on the 9th of january same day someone in ILL they checked my balance four times before they took $200.00 from me at an atm..I'm in Ga and had my card I found out when my card declined at the grocery store....called and the lady I spoke to was so rude said that this transaction was done at an atm and had to be done with your card and pin it is the only way...I told her I'm in georgia not in ILL I did not do this..She said do you want to cancel the card and if you do so It's $5.00 and you won't get another for 7 to 10 day's ...I was insulted my bank doesn't even charge for a new card and I've had this account for 5 years and never replaced a card...Her actions,tone, and words were so unprofessional she acted as though I was lying ...Help who do I call How do I get my money back...this is so sad that someone is out there stealing from single mom's just trying to make it and then eppi reps don't care!!!!!!!!!!

Posted by: Reyna Location: Georgia on Jan 1, 2009 at 01:33 PM
On Christmas Eve I went to pick up my kids layaway and my card was declined.I know the money was on the card because I called that morning,So I called the Customer Support number and someone had charged over $100.00 in a matter of minutes and not to mention they have been taking money off of my card for the past 2 weeks. I had to call 3 different companies and their still more that I have not been able to get in touch with. I really think these people should be ashamed of themselves. Stealing money from our kids. If it was not for my family my kids Christmas would not have been good.

Posted by: Latisha Location: Hernando, Ms on Dec 18, 2008 at 10:03 PM
People have nothing better to do than try and steal money from our children. it is bad enough that women have a hard time collecting the money from some fathers in the first place, and then someone comes along and tries to still it.

Posted by: Kristi Location: Tupelo, MS on Dec 15, 2008 at 12:02 PM
Why hasn't my child support been posted? I normally get it on the 10th.

Posted by: michelle Location: oceanside ca on Dec 10, 2008 at 08:55 PM
I have had my eppi card for the last three years and now have found out someone else has been taking my daughters chid support.. some where in florida they are spending money that belongs to my daughter and getting away with it.. I have filled out all paperwork I was supposed to and have gotten denied.. and when asked who can I speak with no one knows.. how does that possible??? And for the person who wrote in that works for eppi card we are very carful with our information at all times but when things like this happens and eppicard has no one to talk to about the problem I dont think its just about thwe informatuion anymorew its about fraud and stealing from inocent people. How can you defend that...

Posted by: jason Location: las vegas on Dec 1, 2008 at 12:55 PM
There is also a scam by Eppicard themselves where Eppicard takes money out of your account listed as a debit adjustment and give you the runaround so you can't get it back. Eppicard is possibly stealing more money than any third party scams.

Posted by: Edna Location: Virginia on Oct 27, 2008 at 11:11 PM
someone has been taking money off my card and buying stuff online

Posted by: Tierra Location: Mississippi on Oct 17, 2008 at 08:22 PM
Lately, I've been going online trying to check my account balance, and always I get redirected to a page requesting my personal info, card # and expiration date, and I respond cause it's the official website, so I thought it was cool. So what if I've fell in the scam what should I do. PLEASE HELP ME

Posted by: Nancy Location: San Antonio on Sep 23, 2008 at 05:38 PM
Okay, enough already!!! I have filed complaints with every agency out there. If I dont get a response in the next week I am going to initiate a class action law suit. I believe with all the different states that issue Eppicards to child support recipients and unemployment benefits, there will be enough people to do this. I have done extensive research on this company. Card holders have been getting ripped off for quite some time now and claims are almost always denied. Not to mention if you check out the FDIC website you can find a letter from the Vice President and Senior Corporate Counsel of ACS State and Local Solutions dated November 5, 2005, confirming the fact that our funds are insured. Please email me at annatst@gmail.com

Posted by: Richelle Location: Pennsylvania on Sep 15, 2008 at 09:40 PM
My Eppicard was due to expire in 2 weeks, & I was worried that I wouldn't have access to the funds in my account, but everytime I tried to call the number on back of the card,there was not an opition to talk to anyone, was all automated. So when I got an email from them that same week saying that unless I changed my password, I would not be able to use the Eppicard or site, I changed my password. I did not give my social or any other information, I just thought they were updating my stuff since I was due to expire. I was taken for $725. They left $2 in my account. I called & it took me from mid-May when I was scammed until Sept. 2nd to get the paperwork saying I was frauded. I sent it the same day, & just got a letter saying they denied my claim today. I am LIVID! This was not my fault, how can they get away with doing this to this many of us? I would like to hear from anyone who actually GOT their money back. viscuso5@windstream.net. We need to stick together & keep on these people!

Posted by: Nancy Location: San Antonio on Sep 7, 2008 at 03:20 AM
I was taken for $1500. I also recvd a text message on my phone. I had just arrived in Seattle after spending all summer in Alaska when I found out my money had been stolen. I called eppicard that day and sent in the appropriate claim form to ACS only to get a letter denying my claim. What should I do?

Posted by: tonya Location: mocksville on Sep 5, 2008 at 10:44 PM
I have recieved 2 emails from eppi card, mine says that I will recieve $238.00 posted to my debit card on 2 seperate dates. One for last week one for today.I have an eppi-card but my child is now 18 so I dont use it anymore. I do know that it crazy that the state has let this happen.

Posted by: DC Location: Houston on Aug 14, 2008 at 10:26 AM
Don't have a card - got text message to contact 727-388-9587 as well. How did they obtain cell phone numbers and who is following up on this??

Posted by: HILDA Location: BAY CITY TEXAS on Aug 13, 2008 at 03:53 PM
I also received a text saying that my card was closed due to unusual actiity, please call us immediately at the toll free number: 1.727.388.9587.....I DO have a card because, I work retail and have my ck sent to MY eppicard.... PLEASE BE CAREFUL WITH YOUR INFORMATION.

Posted by: Kim Location: Houston, TX on Aug 13, 2008 at 01:18 PM
I just received a text on my cell phone stating that my EPPICard was suspended due to unusual activity, please contact call us immediately at the toll free number 17273889587...that is not a toll free number plus I don't have an EPPICard...so have no clue how they are getting our phone number information to text us. That concerns me as well.

Posted by: Kara Location: Evansville, IN on Aug 12, 2008 at 05:39 PM
I just recieved the text saying my Eppi-Card was suspended due to suspicious activity too. I don't even know what an eppicard is and now im paranoid.

Posted by: Anonymous Location: L.O,FLA on Aug 12, 2008 at 11:44 AM
The state of FLORIDA allows deadbeat parents to pay when they want and then if you do get it you got to worry about this wheres the concern for the CHILDREN

Posted by: Chris Location: Monrovia, Indiana on Aug 9, 2008 at 12:54 PM
Monrovia IN here. I received a text message late last night: From: 1010100001 FRM:EPPI-CARD INDEX MSG:Eppi-Card : your account was closed due to unusual activity, call us at 1-734-823-3833. I dont even have an epi card. Or know what one is. How then heck did they get my cell number??

Posted by: J.T. Location: Evansville, IN on Aug 6, 2008 at 06:46 PM
This phone number shows up in either Camden, NJ or Blackwood NJ. In Blackwood NJ on S. Black Horse Pike (SR 168) between W. Church Street and W. Central Ave. Looks like a commercial district (rather than residential)

Posted by: J.T. Location: Evansville, IN on Aug 6, 2008 at 06:44 PM
This is happening in IN as well. I received the following unsolicited text message on my cell phone today: From: 1010100001 FRM:EPPI-CARD INDEX MSG:Eppi-Card : your account was suspended for security reasons.call us at 8566372463.

Posted by: Rich Location: Michigan City, Indiana on Aug 6, 2008 at 04:16 PM
I just received a text on my cell phone saying that my eppi card was suspended for security reasons. The scary thing is that I don't even have an Eppi Card nor have I ever heard of it. Anyone have any suggestions as to what I should do, besides not respond to it?

Posted by: Anne Location: San Diego on Aug 5, 2008 at 04:23 PM
I just received a text message on my cell phone that my Eppi-card was suspended. Call 815-713-1411. It's an automated system asking for credit card information. Call originated from Illinois and when I tried to text reply, I got the mail deamon. I want to know WHERE I can call to alert someone. I do not even receive child support, and my children are grown.

Posted by: LIZ Location: PA on Jul 13, 2008 at 08:43 PM
Salena...email me...i can help you. I am also in PA and got my money back!!! earrigali@verizon.net

Posted by: LIZ Location: PA on Jul 12, 2008 at 09:50 AM
SALENA...email me... earrigali@verizon.net. I might be able to help you.

Posted by: DBT CARD HOLDER Location: SA, TX on Jul 11, 2008 at 10:39 PM
COME ON NOW WHY WOULD YOU ENTER YOUR PERSONAL IDENTIFICATION NUMBER ON A WEBSITE? PLEASE READ YOUR TERMS & CONDITIONS AND YOUR RIGHTS & RESPONSIBILITIES AS A CARDHOLDER. I WORK CLOSELY WITH EPPICARD AND I HAVE AN EPPICARD. WE NEED TO BE RESPONSIBLE WITH ARE INFO

Posted by: Salena Location: Upper Darby, PA on Jul 10, 2008 at 08:08 PM
I tried to use my card online using paypal and I can't. I can't buy my daughter her toys online and her birthday is coming up! How long is this going to last? I can't even call customer service and talk to anyone! I am in the dark. I tried to order something to eat over the phone and I couldn't. I always ordered there for my family. Someone tell me something please?

Posted by: Shelly Location: Oklahoma on Jul 10, 2008 at 02:23 PM
Here in OK. it's mandatory that the state collect child support and it's placed on a card...Even if you don't WANT child support!here is the email I recieved. Dear EPPICard holder, To protect your EPPICard account from unauthorized access, we have set limit of failed login attempts. Unfortunately, you have just reached critical number of attempts, so your access to Online Banking has been limited for the security purposes. Please login to: http://www.eppicardok.com/ Oklahoma EPPICard Customer Services Copyright 2008 EPPICard. All Rights Reserved.

Posted by: LIZ Location: PA on Jul 3, 2008 at 07:27 PM
http://www.acs-inc.com/pages_exp.aspx?id=238 This is the ACS website...human services page ....there are 2 contacts listed on that page ...they are affiliated with the EPPICard child Support distribution....I emailed them both and complained about their pitiful Customer Service.....I got a call back from the head of Dispute resolution....I encourage you all to do the same! Complain!!

Posted by: Love Location: Georgia on Jul 1, 2008 at 08:17 PM
I know one thing they need to fix this **** cause aint no way they should be able to get our information. This is a governemnt scam

Posted by: Cathy Location: Chicago on Jul 1, 2008 at 12:02 AM
I received an email stating that I needed to log into my account and review the transactions to make sure I haven't been ripped off. What is an E

Posted by: Cynthia Location: ILLINOIS on Jun 30, 2008 at 07:56 PM
I received this email and didn't know I had an EPPICard.Although,Friday I reported to my bank that someone has my debit card # and is using it to order stuff online. I don't know if this notification is real or not because I do not have a ID or password for this site to check it out. Dear Customer, Your EPPICard Online Account Password may have been compromised. We recently noticed one or more unsuccessful attempts to access your EPPICard Online Account on 06/30/2008. We care about your security so, for your protection we are proactively notifying you of this activity. If you did not initiate the logins, please sign in to Eppic Client Portal and review your account transaction history for any irregular activity. If you find transactions you believe to be in error, or you wish to dispute a specific transaction, please contact the Customer Service Center immediately. Customer Service Center is available 24 hours a day, 7 days a week. Thank you, EPPICard Customer Service Center

Posted by: MJ Location: Indiana on Jun 27, 2008 at 10:37 AM
I too have been stolen from but not from this email scam ~ what I want to know is aren't these funds FDIC insured????????????You would think that the state would want to insure these funds????????????

Posted by: marlon Location: Durham,North Carolina on Jun 26, 2008 at 10:22 PM
I just received an email from eppic card notication that I have a master card an that they had sent me notication through my bank and that I should verify my account numbers and date of birth social security number and expiration date own my card. No knowing that I was giving my information to a scam. They even since me an ID#114844783, and to contact them immediately if this was not me that sent in information before, because several attempt was made to collect this card in my name. the email address that this email came from isEPPIC ACS no reply@acs-inc.com. the information this not go through cause I could not get the correct expiration date and then I click to you all wow' thanks for not letting me make a big mistake again. they are very smart with there words comment: I think that if yahoo or any other internet provider be respondiable for letting these people use their name and company they should bare the responsibility of the action of the user and prositute them both.

Posted by: LIZ Location: PA on Jun 26, 2008 at 04:26 PM
Guess What JEN? I did not give anyone my personal information. I did not fall for any email.....I got news for you the EPPICard systems database was compromised by these scammers. It's not just an email phishing scam! And, even if it was NO ONE deserves this treatment. I do not know everyone's email that has asked for help, so I will post this here.....I am getting my money back I went right to Master Card Corperate (in St. Louis) and they contacted Comerica Bank and my money is getting returned. I suggest you all do the same. Mastercard is the logo on my card and the issuing bank is Comerica. I am in PA, so I am not sure if it's the same for the other 14 states that use these cards...please feel free to email me earrigali@verizon.net Good Luck!!

Posted by: Anonymous Location: North Caolina on Jun 26, 2008 at 02:47 AM
NC EPPICard NotificationWednesday, June 25, 2008 5:03 PM From: "EPPIC ACS" Add sender to Contacts To: "Darlene Lack" Dear Darlene Lack, Your EPPICard Online Account Password may have been compromised. We recently noticed one or more unsuccessful attempts to access your EPPICard Online Account on 06/25/2008. We care about your security so, for your protection we are proactively notifying you of this activity. If you did not initiate the logins, please sign in to Eppic Client Portal and review your account for any irregular activity. If you do not recognize any transactions, please contact the Customer Service Center immediately. Customer Service Center is available 24 hours a day, 7 days a week. Thank you, EPPICard Customer Service Center Message ID: 29010.829.4 I REC'D MSG:

Posted by: April Thompson Location: Orlando, Florida on Jun 25, 2008 at 05:41 PM
I two was a victim of the eppicard scam on May 30, 2008. i contacted Eppicard right away for them to tell me I will receive papers in the mail to submit my dispute. I completed the dispute information and submitted to eppicard to find out I will receive a decision in the mail by 120 days. Well Guess What? I received a letter in the mail on June 22, 2008 letting me know my claim has been denied eventhough I provided proof I was in Orlando, Florida when the card was used in Labre, Hollywood. I have made numerous attempts to contact eppicard to no avail they have told me thats the final decision and I may contact the Police. Can someone please help?

Posted by: JEN on Jun 25, 2008 at 11:58 AM
The scam is a horrible, horrible thing, however...for them to take your funds, you had to provide them with your personal information!

Posted by: LIZ Location: PA on Jun 23, 2008 at 03:24 PM
I just wanted to say that I am a victim of this scam. I am in PA and my card information was used on a fake card at an ATM in Chicago! My claim to Eppicard and ACS was also denied. How utterly rediculous! Every other bank/financial institution in the country replaces funds taken fraudulently from their customers. EPPICARD is a joke. The ACS customer account service is a joke and honestly no one wants to hear from us. However, I say don't give up!! Contact the issuing bank on the back of your card and complain! Contact Visa or Mastercard (depending on the logo on your card) and complain! I did exactly that as well as get my state representative involved. We are being screwed more ways than one and I for one am not gonna just sit and take it! Neither should anyone else. Good luck and keep complaining....Someone WILL listen.

Posted by: Cynthia Location: Georgia on Jun 23, 2008 at 12:51 PM
My son is the victim not once but twice, first from an ATM machine in Spain that retrieved his child support and then from the system that denied him reimbursement. Regardless the amount stolen all child support children need their money. Also, I have attempted to go to the website, wrong site and the one that would probably help is under construction. Please consider paper checks or direct deposit from an account a client already uses.

Posted by: victim Location: MS on Jun 22, 2008 at 11:03 PM
I was a victim also and have been denied. They told me to call the merchant. When something goes to Mexico and I can't even talk spainish how in the hell do they think I can explain? This system is pityful. Anyone that can help please let me know.

Posted by: LaToya Location: Tampa, Florida on Jun 22, 2008 at 10:30 PM
I have just attempted to go onto to the eppicard website (www.eppicard.com) and I am running into a completely different website. It states that the site is currently under construction. I've visited teh site neumerous times before and have the address saved in my favorites. I also typed it in from the back of my card and keep ending up on the same website. Please take a look and email me your findings if possible.

Posted by: Jazz Location: Illinois on Jun 21, 2008 at 07:02 PM
I am the brother of an Eppicard victim. Over 400 dollars was stolen from my sister's account. I agree with many of your comments they should have gone back to the checks at least until they could get this problem fixed. I believe that they should make it an option whether you want a check or whether you want the eppicard just like direct deposit options that you can get at a job.

Posted by: Minnie Location: Panama City, Florida on Jun 16, 2008 at 02:17 PM
It would be great to contact Eppicard but all you get is a computer, good luck to anyone who has a real concern.

Posted by: Pam Location: Madison, Florida on Jun 15, 2008 at 10:09 PM
Does anyone know why the Eppicard web page isn't working? Are you aware that if you call the 800 number on the card to check your balance there is a fee charged? For those of you who don't know what an Eppicard is, it is a debit type card that the states have set up to process child support payments saving them lots of money because they don't have to process paper checks and mail them. It was supposed to be an easier, safer way for us to receive our child support. Instead, it has apparently become a way for certain slimy individuals to steal money from our children. I really depend on the little amount of child support I do receive to help with my household expenses. I expect that my money would be safely handled by the company that processes these payments. Fortunately, I have not had any money stolen from my account yet. I would expect the government to investigate this crime and refund any money that was not transferred properly to the intended recipient.

Posted by: Daniel Location: NY on Jun 13, 2008 at 06:56 AM
I received this message in my E-mail: "We recently reviewed your account,and suspect that your EPICard account may have been accessed from an unauthorized computer.This may be due to changes in your IP addres or location.We are asking you to immediately login and report any unnoticed password changes,unauthorized withdrawals and check your account profile to make sure no changes have been made.To protect your account please follow the instructions below: -Do not share your password with other users, -Log off after using your online account Please click the following link,to verify your account activity: http://mail.star-networks.com/https/www.eppicard.com/login/index.htm We apologize for any inconvenience this may cause,and appreciate your assistance in helping us maintaining the integrity of the entire EPPICard system.Please login as soon as possible. Thank you, EPPICard Security Advisor." I do not have any EPPICard and I don't know anything about it. Daniel .NY.Jun 13

Posted by: Identity Theft victim # 4,679,998 Location: Charlotte ,NC on Jun 12, 2008 at 07:51 PM
Yes I do understand. I too have been a victim from this awful hideous crime /scam. Eppicard has done nothing for me. My Claim was denied to refund my children's money of $4,813.23 with no reason/explanation. Yes, Eppicard is useless and do you know after they denied my claim they had the nerve to say to me "WELL YOUR NOT THE ONLY ONE" like this is suppose to make it all better. I hope that we can all come together and stand up and speak out concerning this terrible inhuman crime. Someone out there,Talkshow Host "ANYBODY" please help!!!!!!

Posted by: Elizabeth Location: Edmond, OK on Jun 10, 2008 at 07:38 PM
I recieved a text message telling me my Eppicard online services had expired. It wanted me to renew at a DIFFERENT website (instead of eppicard.com, they wanted me to go to eppicardsev.com). Its a scam and I wasnt about to fall for it

Posted by: Glen Location: Ms. on Jun 10, 2008 at 04:01 PM
I received several of these EPPI card notices and i've never heard of an Eppi card. Why doesn't yahoo and other e-mail sites do something about these obvious scams?

Posted by: Denise Location: Richmond Va on Jun 10, 2008 at 09:26 AM
I am a victim from this scam. Eppicard has been helpless and has denied my dispute to refund my $363.00. I have called the number on the back of my card and they are useless. They gave me a fax number and I even sent a letter via fax to have someone contact me and still nothing. I am very frustrated. If anyone has a number or can be of help email me, PLEASE. Thanks a bunch. nesea_c@yahoo.com

Posted by: nancy Location: pgh,pa on Jun 9, 2008 at 04:09 PM
We'll they got me. I was one of the mothers that relies on the money to make it thru the month and I panicked when they said my account was locked. The master card people should have had a fail safe so the person in chicago,ill could not have withdrawn all the money from my account at an atm machine 9 withdraws in a row. I smell a class action against MC they really messed up and now I have 1.57 to live off of for the month. What about all the others that really needed that money. I nearly fell to the ground when EPPICard said I will have to file a dispute and it could take 120 days. MC has to have insurance for that. Anyone in the gov please help us out the dept of justice is on it but if someone knew about it early May, the system should have been shut downand checks should have been mailed out till it was figured out. Thanks for reading this and I hope someone can help.

Posted by: Daz Location: Chicago on Jun 3, 2008 at 01:45 PM
I just received this message (and a few other phishing alerts from yahoo) in my email. i dont have an EPPIcard and don't even know what the hell it is Dear EPPICard holder, EPPICard Online Department has recently reviewed your account, and suspect that your EPPICard account may have been accessed from an unauthorized computer or by a third party. This may be due to changes in your IP address or location. Protecting the security of your account and the EPPICard network is our primary concern. Therefore, for your account protection and integrity, EPPICard Online Department recommends you to login and report any unnoticed password changes, unauthorized withdrawals, and check your account profile to make sure no changes have been made. To protect your account, please keep in mind these instructions: * Do not share your password with other users. * Log off and close the Internet explorer window after using your online account, especially if you are in a public place

Posted by: Dawn Location: Washington on May 30, 2008 at 10:39 AM
I keep getting these emails in my hotmail accounts last 3 days. I don't even have a card with you guys. What's going on?

Posted by: c hook Location: Columbia,sc on May 28, 2008 at 10:19 PM
Someone tried to change my password and wasnt successful per my email I got on this. I ignored due to knowing about scam. Said was a phishing internet site

Posted by: Sabrina Location: Philadelphia on May 28, 2008 at 10:23 AM
I don't even have a card and I've been getting the same emails. Never signed up for a EPPICard. And then you still have to be careful because they send they entire email as a link so no matter where you click a new page is going to open up to that site.

Posted by: Ray Location: California on May 23, 2008 at 12:51 PM
I just got this scam email too.. It's pretty obvious with the horrible paste job.. When you roll over the link to eppicard you get this address in the bottom bar: www.mysite.verizon.net/peggytomas/ab/index.html And most features do not work on the fake site

Posted by: Eva Location: Charlotte, NC on May 22, 2008 at 10:09 PM
I received this email and another informing me that there were problems with an EPPICard that I do not have: You have 1 unread Security Message!‏ From: EPPICard (service@eppicard.com) You may not know this sender.Mark as safe|Mark as unsafe Sent: Thu 5/22/08 2:32 AM Reply-to: no.reply@eppicard.com To: Dear EPPICard Customer, You have 1 unread Security Message! Click here to resolve the problem Thank You. * Please do not reply to this email, as your reply will not be received. This is an automatic notification of new security messages. Sincerely, EPPICard Security Department Team.

Posted by: Alex Location: Scvarsdale, NY on May 21, 2008 at 10:51 AM
I get their scams and hundreds of others. I have reported dozens of these scams but they just keep coming. They come from all over the world so there seems to be no way to stop them. We need a better public awareness program.

Posted by: Jo Location: NC on May 20, 2008 at 03:47 PM
I get a email from eppicard everyday they are all yahoo users.....I am getting very upset...cant they do anything to stop this scam???

Posted by: Stacey Location: jacksonville, Fl on May 20, 2008 at 11:16 AM
I found out I was a victim just yesterday. I was taken for over $2000!!! I have never felt so violated. Please be cautious and do not fall for the scam as I did. I assummed it was legit and entered my information! The stripped me of everything and left me with only $11 when my balance was $2100! I have to wait upto 120 to get my money back. I still have bills that cant wait that long! I am so hurt!

Posted by: alexis Location: augusta on May 20, 2008 at 08:33 AM
i just called the number yesterday because my information was stolen from my vehicles and then i recieved a email and now i have to get a new card and i work for the state.

onyourside@wrdw.com
P.O. Box 1212
Augusta, Georgia 30903-1212
Phone: (803) 278-1212 ext. 450
Fax: (803) 442-4561

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Refunded: $475,870.44

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