News 12 First at Five / Thursday, July 18, 2013
AUGUSTA, Ga. (WRDW) -- In a couple of weeks, the contractor for Augusta's trash service will be charged for not picking up your trash. After multiple misses per month, the haulers will be charged $500 every time it happens.
The numbers for trash complaints from missed pickups and no trash bins are getting better.
"You helped me. What can I do to repay you?" said Augusta resident Anna Hobson.
Hobson, 85, lives alone and is a diabetic who takes several medications a day. She uses a walker and has been calling 311 for weeks because no one picked up her garbage.
"After you called the director, they came an hour later to pick up the trash. I said, 'I can't believe it this is happening,'" Hobson said.
"The trash problems will get better," said Landfill Director Mark Johnson.
He says more than 2,000 people had a missed pickup last month,
but more than 290,000 customers were picked up on time.
"By the math, we did pretty good, but on the citizen level, we still have room to improve," Johnson said.
The 311 calls have dropped as well. Kelly Walker manages the department and says most of the calls they're getting deal with people who need assisted collections.
"We can either fax them a form or mail them a form. We're pretty much a go between between the customer and the landfill," Walker said.
Anyone who can't walk and lives alone could receive assisted collections. It's where the garbage crew gets out the truck and empties your trash -- a service for those who have a hard time getting around.
"You started it and finished it. I'm so thankful to you and I think you're magical," Hobson said.