Friday, Jan. 4, 2013
AUGUSTA, Ga. -- Blue Cross Blue Shield of Georgia has responded to complaints from Augusta-Richmond County employees who say they have been told their group numbers are invalid.
The company says the problem stems from a system change that caused insurance files not to load into the new system.
Below is an email from Blue Cross Blue Shield about the situation:
You may be aware that employees of the City of Augusta have encountered problems with using Blue Cross Blue Shield insurance at their doctor's offices and at pharmacies. This announcement will explain what is going on and how we need to deal with it.
What is the Problem?
Blue Cross Blue Shield (BCBS) changed their systems at the beginning of 2013. Unfortunately, this caused a ripple effect, which resulted in our employee insurance file not loading into the new system. This file is sent to BCBS from ADP, and those two companies are working on the solution. HR has been in contact with representatives from both companies to get them to expedite the solution. We have been informed that they are working on a solution but no definitive time is available when it will be fixed.
Things You Should Know:
How can I go to the Doctor or get my Prescription?