News 12 at 6 o'clock / Tuesday, June 11, 2013
AUGUSTA, Ga. (WRDW) -- Residents are calling Augusta's new trash service a bunch of garbage. It's all because no one has picked up their trash in weeks.
Lorenzo Mathis and Linda Jenkins are strangers who live a few miles apart, but share the same problem.
"Look up and down the street, everybody has full trash cans. It's not just that they missed us, they didn't come at all," Mathis said.
"It's a lot of trash building up here," Jenkins said.
Jenkins lives in Shady Acres, where the trash cans are overflowing. Mathis lives on Fairview Avenue, where trash is building can by can and bag on top of bag. Both say 311 did not work.
"You call them, and they say your trash day was supposed to be this day. I'm like, no, they didn't come that day," Mathis said.
"I called that 311 number and the garbage people. No one picked up the phone. What do you do and who do you ask?" Jenkins said.
"Due to the influx of calls, we are hiring additional staff to deal with call volume," said 311 Manager Kelly Walker.
She says call wait times have been high. Walker says her department is hiring three temporary employees to take your calls.
"They have some general questions about the type of trash to put out and everything being picked up on the same day," Walker said.
"It's like going to McDonald's and paying $2 for a burger. Then all of a sudden, McDonald's say we'll give you a half a burger for the same price. It's double the money," Mathis said.
Mathis says you can't live with trash, but you definitely can live without it.