On Your Side

UPDATE| OYS: Crew comes forward to help with exposed coffins

Updated: 04/21/2016 - "It works! I am a witness! On Your Side works! It worked for Hammond Grove Baptist Church," Rosa Thomas said. A crew steps in and begins work less than 24 hours after On Your Side told you about exposed graves at a church cemetery.
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OYS: Crown sends someone out to home with cracks as more complaints come in

Updated: 04/14/2016 - Crown Communities responds to a homeowners request for help after turning On Your Side for help. Adam Brown said Crown sent someone out to take pictures of the cracks and holes in his home less than 24 hours after our On Your Side team went for work. But now dozens of complaints from other local military families are pouring into our newsroom about their Crown homes too.
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OYS: Must have apps/alerts during the Masters.

Updated: 04/04/2016 - Getting around Augusta can be a challenge during Masters whether you've been attending the tournament for years or you're a first time patron. But, there is help if you own a smartphone.
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OYS: Nonprofit clients urged to file reports after Community in Action files are found

Updated: 03/30/2016 - Former clients of the non-profit organization Community in Action worry their personal information could be at risk after the director moved out of state. A landlord discovered files of social security cards, drivers' licenses and birth certificates in her rental home after she evicted Heather Ward. Ward was the director of Community in Action.
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OYS: CEO of AutoSource Unlimited in court

Updated: 03/30/2016 - The CEO of a used car dealership was in court today. One of the dozens of customers who have complained about AutoSource Unlimited went to a judge for answers after not receiving the title of her car.
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OYS: Pack your common sense when traveling

Updated: 03/23/2016 - Have you already booked your summer vacation? Thinking about traveling to an exotic destination overseas? Local travel agents recommend taking extra precautions when leaving the country this year.
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More On Your Side

Want to join our Call For Action team?

News 12's Call for Action Office is seeking more volunteers.

Call for Action is a consumer advocacy group that works out of News 12 to help viewers solve consumer issues. Volunteers take calls Tuesdays and Wednesdays from 11 a.m. to 1 p.m.

If you would like to become a volunteer, call (803) 442-4550 (Tuesday or Wednesday) or email callforaction@wrdw.com.
Recent Recalls from Recalls.gov

12 On Your Side

onyourside@wrdw.com
P.O. Box 1212
Augusta, Georgia 30903-1212
Phone: (803) 278-1212 ext. 3342
Fax: (803) 442-4561

At WRDW News 12, we receive hundreds of phone calls and letters weekly from people with consumer problems. Many situations can be resolved with a simple phone call. Here is a "printer-friendly list" of Consumer Agencies and Phone Numbers.

For a list of recent recalls, visit Recalls.gov, your online resource for recalls.

Click here to visit Mouseprint.org, a site that exposes misleading advertising and marketing materials.

Click here to visit ConsumerAffairs.com, an independent Web-based consumer news and resource center.

Click here to sign up for free vehicle recall alerts.

If you think you may be the victim of identity theft, click here to visit the Federal Trade Commission's website.

Click here to report an Internet crime.
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Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 newsroom@wrdw.com Fax: (803) 442-4561
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