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12 OYS: DHS phone problems continue; customers losing benefits

Updated: 12/18/2013 - If you recieve benefits through the Georgia Department of Human Services chances are you have faced long wait times on its automated phone system. News 12 first told you about the phone problems recently. Since the original story, we have heard from dozens of folks who say they have lost their benefits because of technical issues on excessively long delays with the agency's phone system.

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12 OYS: News 12 viewers repair condemned home for family of 10

Updated: 12/17/2013 - Time has run out for a family of ten after their home was comdemned by county officials. After speaking with the family on Friday they still had to make dozens of repairs by this morning. The repairs have been made but are they good enough to keep this family in their home?

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12 On Your Side: Family of 10 left homeless after property condemned

Updated: 12/13/2013 - For one Columbia County family it is a race against the clock. They have been ordered to leave their home after it was condemned. The family admits its been a real struggle to keep up the property, and while they say they are not looking for sympathy, they are looking for a little more time.

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12 On Your Side: Skimming scam snags $2,000 from woman's bank account

Updated: 12/11/2013 - If you use a bank card you could be the next victim of electronic pick-pocketing. Scammers are using this technology to attack your bank accounts. It's a new twist on an old scam. Crooks using skimming devices like those on gas pumps and ATM's to steal your money and with a bluetooth device they can grab it even easier..

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12 On Your Side: DHS customers wait hours on phone; get disconnected

Updated: 12/10/2013 - Some glitches with the Georgia Department of Human Services system is causing a real headache for some folks. Frustrated, they called On Your Side looking for answers. Some say they dial the customer service line and are on long hold times of four and five hours just to be disconnected.

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12 OYS: Cabinet contractor accused of failing to do work; no refund

Updated: 12/06/2013 - A contractor is being accused of failing to deliver on his promises more than two years after a family says they paid him to do the work. Evon Griffin says after getting tired of waiting and getting the runaround, she contacted On Your Side for help.

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12 On Your Side: Fake debt collectors cashing in this Christmas

Updated: 12/05/2013 - You owe us money and if you fail to pay we are going to sue you or put you in jail. A News 12 viewer says after months of threatening debt collection calls she decided to turn to On Your Side for help. They are scam artists posing as real debt collectors and their tactics are aggressive enough to convince some folks to pay up.

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12 On Your Side: E-mail phishing scam nets scores of victims in CSRA

Updated: 12/04/2013 - The next email you respond to could expose you to identity theft and even fraud. A local realtor says after she replied to a friend's email her account was hacked. It is called phishing. A deceptive scam that convinces you to provide your personal information online.

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12 On Your Side: Verizon refusing to transfer cell number, says man

Updated: 12/03/2013 - If you own a cellphone chances are you have switched providers at some point. But a News 12 viewer says Verizon did a number on him when he tried keeping his old digits. According to federal law cell phone providers are required to transfer active mobile numbers even if a customer breaks a contract but Johnny Robinson says that is not what happened to him.

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12 On Your Side: Instagram scam targets 500,000 users, say software experts

Updated: 12/02/2013 - If you use the social media application Instagram, you may have been scammed and not even known it. In the last few weeks Instragram users downloaded a mobile application that may have exposed them to identity theft. Computer software experts say half a million Instagram users had the appliction on their phones and up to 100,000 provided personal information.

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12 On Your Side: Is Black Friday heading toward Black November?

Updated: 11/30/2013 - Black Friday is traditionally one of the busiest shopping days of the year but is it worth standing in the cold, often in long lines to be the first to grab a big deal? Well, if you like the hussle and bussle the answer may be yes, but one consumer expert we spoke with says Black Friday is more about big business than big bargains.

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12 OYS: Georgia Department of Labor; job seekers targeted by employer scam

Updated: 11/26/2013 - Several News 12 viewers say they were scammed out of money after applying to a job ad posted on the Georgia Department of Labor website. They say after paying a seminar fee they were promised to start work this week. Jennifer Mentor says she thought it was a guaranteed job until she arrived at the department of labor office in Augusta.

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12 OYS: Disabled vet's 40 year wait for benefits continues after '73 fire destroys millions of records

Updated: 11/23/2013 - It has been forty years since a massive fire in an office building in Saint Louis, Missouri destroyed millions of military records. But long after the flames were put out many veterans are still suffering the effects of that blaze. After getting denied disability benefits for decades, Joseph Gartrell eventually did get a response, but not what he was looking for.

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12 OYS: VA responds to deaths; vet speaks out about cancer screen delays

Updated: 11/21/2013 - It is day two of our investigation of Augusta's VA hospital where three veterans died as a result of delays in their cancer screenings. Now VA officials are responding publicly. The VA admits that it failed to provide the care that it should have but its public apology comes as another veteran speaks with News 12 about how he says screening delays could have cost him his life.

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12 On Your Side: $7,000+ in certified checks from online survey, says man

Updated: 11/20/2013 - It is an easy way to make some extra cash but some online surveys are taking instead of giving. A news 12 viewer contacted us after getting some checks in the mail that he thought were too good to be true. Not only do the checks look authentic but so does the Express Mail envelope they were shipped in.

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12 On Your Side: Are you being targeted by a cybercriminal?

Updated: 11/18/2013 - If you use electronics like a cell phone or computer, you could be exposing yourself to a cyber criminal. Online crimes are among the most common ways thieves target their victims. It is not easy to always protect yourself. Even state government has been exposed to security breaches, but a special cyber crime conference is expecting to provide valuable information to reduce your risk.

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12 OYS: IRS scammers convince senior to withdraw $1900 from account

Updated: 11/15/2013 - You owe money to the IRS and if you do not pay, you are going to jail. It is a script some con artists are using to con some folks out of thousands of dollars. They sound official, even with background noise that sounds just like a call center. But it is the fear of going to jail that convinces some to fork over their money.

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12 On Your Side: PayPal email scam targets online seller

Updated: 11/14/2013 - We're On Your Side If you are planning on buying or selling anything online, if you are not careful, you could be setting yourself up to be scammed. A News 12 viewer says he almost fell for an email that he thought was from PayPal.

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12 OYS: Free prescription card and medications? You may want to look closer

Updated: 11/13/2013 - It sounds like an offer that is hard to pass up. A prescription card that covers all the costs of your medications and all you have to do is pay a small monthly fee. The advertisement caught the eye of a News 12 viewer who says she now regrets ever signing up. While the company offering this prescription card says you can save up to 60% on some medications, after reading the fine print it makes no promises you will save anything at all.

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12 On Your Side: Hotel guests targeted by con artist posing as employee

Updated: 11/11/2013 - With the holiday's right around the corner a lot of folks will be traveling and staying in hotels. And some con artists are taking advantage already. It all begins with a call directly to your hotel room phone. They want your credit card information and they are pretending to be hotel employees to get it.

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