Updated: 12/27/2013 - A fire on Christmas Eve leaves an Aiken County family homeless. But now, News 12 viewers are stepping up to help in a big way. The father and his three young kids lost practically everything, but as News 12's chad mills found out a lot of you are lending a helping hand.
Updated: 12/26/2013 - Now that you have ripped, torn and slashed open those Christmas gifts, it is time to decide what you want to keep. You may may have to act quickly. That is because of return fraud. Some retailers have slashed their return periods from 45 day to as few as 9 days.
Updated: 12/20/2013 - Big box giant Target is now finding itself the target of angry customers. They are upset because the company's call centers and website are not working properly. First a security breach and now this. But even when Target's website and call centers are up and running, customers already targeted by hackers may be facing another serious threat.
Updated: 12/20/2013 - We continue our investigation of 3 patient deaths at the Charlie Norwood VA Hospital in Augusta. U.S. lawmakers are preparing to conduct their own investigation during a visit next month. Lawmakers are going to hear from VA officals and learn if they have resolved delays in patient care in addition to holding accountable anyone responsible for those deaths.
Updated: 12/18/2013 - If you recieve benefits through the Georgia Department of Human Services chances are you have faced long wait times on its automated phone system. News 12 first told you about the phone problems recently. Since the original story, we have heard from dozens of folks who say they have lost their benefits because of technical issues on excessively long delays with the agency's phone system.
Updated: 12/17/2013 - Time has run out for a family of ten after their home was comdemned by county officials. After speaking with the family on Friday they still had to make dozens of repairs by this morning. The repairs have been made but are they good enough to keep this family in their home?
Updated: 12/13/2013 - For one Columbia County family it is a race against the clock. They have been ordered to leave their home after it was condemned. The family admits its been a real struggle to keep up the property, and while they say they are not looking for sympathy, they are looking for a little more time.
Updated: 12/11/2013 - If you use a bank card you could be the next victim of electronic pick-pocketing. Scammers are using this technology to attack your bank accounts. It's a new twist on an old scam. Crooks using skimming devices like those on gas pumps and ATM's to steal your money and with a bluetooth device they can grab it even easier..
Updated: 12/10/2013 - Some glitches with the Georgia Department of Human Services system is causing a real headache for some folks. Frustrated, they called On Your Side looking for answers. Some say they dial the customer service line and are on long hold times of four and five hours just to be disconnected.
Updated: 12/05/2013 - You owe us money and if you fail to pay we are going to sue you or put you in jail. A News 12 viewer says after months of threatening debt collection calls she decided to turn to On Your Side for help. They are scam artists posing as real debt collectors and their tactics are aggressive enough to convince some folks to pay up.
Updated: 12/04/2013 - The next email you respond to could expose you to identity theft and even fraud. A local realtor says after she replied to a friend's email her account was hacked. It is called phishing. A deceptive scam that convinces you to provide your personal information online.
Updated: 12/03/2013 - If you own a cellphone chances are you have switched providers at some point. But a News 12 viewer says Verizon did a number on him when he tried keeping his old digits. According to federal law cell phone providers are required to transfer active mobile numbers even if a customer breaks a contract but Johnny Robinson says that is not what happened to him.
Updated: 12/02/2013 - If you use the social media application Instagram, you may have been scammed and not even known it. In the last few weeks Instragram users downloaded a mobile application that may have exposed them to identity theft. Computer software experts say half a million Instagram users had the appliction on their phones and up to 100,000 provided personal information.
Updated: 11/30/2013 - Black Friday is traditionally one of the busiest shopping days of the year but is it worth standing in the cold, often in long lines to be the first to grab a big deal? Well, if you like the hussle and bussle the answer may be yes, but one consumer expert we spoke with says Black Friday is more about big business than big bargains.