12 On Your Side: Woman wants answers on water coming from under her home

News 12 at 6 o'clock / Tuesday, June 18, 2013

VAUCLUSE, S.C. (WRDW) -- With a lot of water damage across the area, one woman says her damage isn't because of the rain. She noticed water coming from the foundation of her home in Vaucluse and wants someone to tell her what's happening.

"We can't even fix this until it stops, and we don't know where it's coming from, so it's kind of like what do we do?" said Kelly Hagens-Swart.

For days now, she has been flooded with more than just a sinking feeling about the home she's lived in her whole life.

Last Thursday, she noticed water coming from underneath her house.

"It was just pooling along the foundation, and it's just running and it has ran continuously," she said.

She dug a make-shift moat through the backyard to divert the water.

When the water kept flowing out, she started making some calls.

"We called Valley Public Service Authority to make sure nothing was going on," she said.

That's because a water utility station is on one side of her house and another one is on the other side. Both belong to Valley Public Service Authority.

When she asked what they could do, she says they told her, "It's not our problem."

News 12 tried to contact the Valley Public Service Authority, too.

They tell us they tested the water and determined there wasn't a leak on their end.

But Hagens-Swart isn't so sure.

"Water coming in, has pushed out the foundation of our garage, and it's starting on the house, and we're afraid," she said.

She even rerouted all of her gutters on her house, but still, the water kept on coming.

"When you go under our house and dig down about a foot, you're getting water," Hagens-Swart said.

With the rain today, she's stuck with a lot of water, but little answers.

"I'm concerned, and like I said, now we're looking at a lot of money to fix all this," she said.

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