Residents at the Cascade Pointe apartment complex in Augusta haven't had power for days, and their questions are remaining unanswered. (WRDW-TV / March 26, 2012)
Monday, March 26, 2012
AUGUSTA, Ga. -- The Cascades Pointe of Augusta apartment complex is in hot water with their residents.
A lot of people who live there were without hot water, air conditioning or electricity for five days, and they're not happy.
"No power, no hot water; I mean there's no electricity. Electricity -- that's the main function in life! You need that!" said Denzel Graham, who lives at Cascades Pointe.
Thirteen apartments in the complex were without power from Thursday to Monday. The lights were just turned back on Monday afternoon after News 12 investigated.
"All the food's spoiled, 3 or 4 gallons of milk spoiled, and it stinks," he said. "We've been throwing food away because it smells."
And the apartment complex wasn't too keen on answering questions.
"We've been coming to the office constantly, they locked the doors. The sign says open Monday to Friday 9 a.m. to 6 p.m., but they might close the doors at noon and not open back," Graham said.
Brandon Aiken, who also lives there, said the property manager wouldn't talk to them.
"The only person that would talk to us was one of the assistants," he said.
The assistant wouldn't go on camera, but she told News 12's Laura Warren the owner didn't have the money to pay the entire power bill right now.
"If we didn't pay rent, they'd be ready to kick us out. But they ain't paying the bills. They ain't doing their job," Graham said.
Since the apartment mostly houses college students, this has really put a dent in a lot of their budgets.
"All of our food's bad. We haven't been able to heat anything up. I've had to go out and buy food, like at fast food places, which is expensive every meal," Aiken said.
And, this isn't the first time they've had to rely on candlelight.
"Since I've been here, this is the second time it's happened," Aiken said. "The first time, it was only out for like a day, but this time, it's been out since Thursday."
And he only moved in two months ago.
"If I would've known it was going to be like this before I moved in, I wouldn't have moved in here," he said.
Regional Property Manager Anthony Dunklin said the last time the power was out was not the apartment's fault, but that it was an unfortunate incident.
The leasing office was closed when News 12 stopped by Sunday, but we spoke with the regional manager Monday.
"I wouldn't point the blame at any one particular person, and I have no fault with our on-site staff here," he said.
But, as far as answering why the power bill was not paid on time, he said, "I am, again, going to leave that answer kind of vague."
The manager said the residents will be repaid for their inconvenience.
"We're kind of handling it on a case-by-case basis, in regards to credits for any food that was lost, anyone that was displaced for the evening, anyone without power. We are of course, not charging them rent for those days," he said.
But renters won't believe it until they see it.
"I'm hoping they're going to do something like that, do I think they're going to do that? No," said one renter.