OYS: Avoiding Repair Rip-Offs

By: Jeff Anderson Email
By: Jeff Anderson Email

Augusta--If you think all auto body repair shops are created equal, the Better Business Bureau says you are mistaken.

The B.B.B. says you need to be just as vigilant in checking out the credentials of people working on your car as you are with people working on your house.

The number one type of call the 12 On Your Side departments gets is about cars.

Most of the time, it's people making misinformed decisions that end up costing them thousands of dollars.

This story is all about helping you to make an informed decision to keep from getting ripped off.

"Think about it like you would a doctor, you were gonna take your pregnant wife to." Carroll Proctor said.

Auto body repair is in Carroll's blood. His dad started A.C. Proctor Paint and Body 60 years ago.

He says when it comes to auto repairs, people need to do their homework.

"Think about the shop you want to do the repair before you're in the middle of the road in a wreck." he said.

That can mean getting references from a dealership or from a family member.

Then you should take a tour of the shop before you need it.

And ask about certification. That means asking how qualified the shop's workers are to perform repairs on your car.

And Carroll says you may not want to go with the cheapest offer.

"The old saying goes you get what you pay for could not be more true with insurance or with auto body repair." he said.

Ask about the technology the shop has to repair your car. That's important because cars are so much more advanced today and Carroll says the equipment needs to be advanced too.

"It's not just a couple of hammers, wrenches and a little welder." he said.

In the end, it's all about doing a little research

The same thing can be said for getting engine work done on your car. The basic idea is to find an established business that's certified. Doing that can save you a lot of time and money down the road.

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