January 19, 2007
Some people say a local flooring business has pulled a magic act.
The business is Carolina Discount Flooring, and some folks say store employees took their money and then disappeared.
12 On Your Side reporter Jeff Anderson explains this carpet caper.
It's kind of amazing. The Carolina Discount Furniture store was open one day and then closed the next.
Trouble is, there are several customers who never got their flooring work done and never got their money back after that happened.
Diana Shifflett is a little frustrated these days.
"I have all my paperwork and old receipts," she told 12 On Your Side. "I haven't been able to get in touch with anyone."
Diana ordered some new flooring from Carolina Discount Flooring in North Augusta just last month.
"They said I had to pay them in advance for them to order the carpet. I told them to call me when the carpet was in."
She waited and waited, but that call never came. Much to her dismay, when she went back to the store for some answers, she found the lights out, no one inside and plenty of notes from other frustrated customers.
Aside from some leftover inventory, the store seemed abandoned. Diana's money seemed like it was gone for good.
"I filed an Aiken County sheriff's report, filed a report with the Better Business Bureau and filed a dispute," she said.
But for now that hasn't gotten her anywhere, and neither did trying to reach the store by telephone.
12 On Your Side was also unable to get in touch with the store's owner, and no other nearby businesses seem to know what happened.
Diana says only recently did her credit card company refund the hundreds of dollars that she was charged for flooring and installation that never made it into her living room.
Today she finally has that new flooring...albeit ordered from and installed by a different company.
But that doesn't solve her frustrations with Carolina Discount Furniture, a business she feels tried to deceive her.
"I just feel this is no way to do business," Diana said. "If you can't do the job and know you're in trouble, don't take the customer's money."
The Better Business Bureau did tell 12 On Your Side that two complaints have been filed recently against this company in regards to this situation.
If you've had a similar problem with this or another business recently, you should get in touch with your local Better Business Bureau, which will pass your complaint along to the state.