On Your Side: Cold Contract

By: Ryan Duffy
By: Ryan Duffy

Decmeber 1, 2005
A Wrens man cannot turn on his heat, even though he paid for a maintenance contract. He asks 12 On Your Side to turn up the heat and make sure his heater gets fixed.

A pre-paid service contract is supposed to ensure if anything happens with your hearing or A/C someone will be there to get it running again, quickly.

Gilmore Daniels thought he was covered with his contract with Sears.

"It dropped to 58 in here last week,” Daniels said.

Just as the temperatures dropped, when he needed it most, Gilmore Daniels says his Sears maintenance contract let him down.

"I said, I need heat, the lady said buy a space heater," Daniels said.

But with no heat for more than a week now, a space heater isn't cutting it. He says Sears did come out last Friday, but didn't fix the heater. And he says he didn't know when they were coming back. There was only one thing he could do…

"Sit here in the cold," said Daniels.

Gilmore had paid 320 dollars for his full coverage maintenance contract with Sears that was supposed to make sure his heat was fixed, fast.

"Like I said it's supposed to get cold, I don't know what I'm going to do yet," Daniels said.

So with no heat and the nights getting even colder, Gilmore wondered how long he would have to wait.

He called 12 On Your Side and we made sure Gilmore's case got some attention.

Sears told us the part Gilmore's heater needs is on backorder, but said they would buy the part from a local dealer and fix his heat right away.

But that won’t be until Friday morning. Gilmore will have to tough out one more cold night with no heat.

Sears insists these maintenance contracts are a good investment and in the case of heat they do go out to fix it as fast as they can.

Other companies offer these maintenance contracts, as well.


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