12 On Your Side: Augusta sisters knee deep in problems after apartment floods

By: Sheli Muniz Email
By: Sheli Muniz Email

News 12 at 11 o'clock / Tuesday, July 17, 2012

AUGUSTA, Ga. -- Two sisters are knee deep in problems after their apartment flooded.

But that is only the beginning of this family's problems. It's more than just an inconvenience; the mold and mildew can also be dangerous.

Code Enforcement says this kind of thing happens all the time, and it's something management needs to fix. When two sisters at Providence Place Apartments in Augusta thought that wasn't going to happen, News 12 went in search for answers.

Ashley Hurst told News 12, "I got up because my alarm went off for me to get ready for work. I stepped down, out of the bed, and the floor was wet and I'm like ... OK?"

So, Hurst, instead, spent the morning, afternoon and evening camping outside of her apartment after her toilet flooded the apartment.

"It was flooded. The entire apartment from wall to wall. Bathrooms, bedrooms, living rooms," she said.

Two maintenance workers came in and removed the carpet and left two back rooms to dry.

Hurst showed our cameras, "Water, they are blowing it with a fan instead of replacing the padding and carpet."

They sat waiting with an 11-month-old baby for someone to come and replace it.

"They keep telling us 'Oh, we are coming. We are waiting on the carpet guy,'" Hurst said.

News 12's cameras were rolling when we paid maintenance a visit.

"So you just want them to sit out there until somebody comes and replaces their carpet?" News 12's Sheli Muniz asked.

The maintenance supervisor responded, "I don't want them to sit out there at all, but I mean, where else can they go?"

We then tried to ask that to Providence Place property managers.

The office representative told us he was out on the property.

Finally, they got him by phone.

"He said that he's waiting for the guy to come and install the carpet," the representative said.

Muniz asked the maintenance supervisor, "Are they going to get some answers or are they going to have to sit there and spend the night?"

"No, they are going to get the stuff that they need and the man is on his way right now to put carpet in there and get them back in their apartment," he replied.

If you ask Hurst, she insists they're left hanging out to dry.

Code enforcement officials tell us to first contact your property manager or landlord and then to call a code enforcement officer if you receive no response.

They tell us mildew and mold problems can be resolved with bleach.

Hurst told News 12 the carpet installers arrived around 9:30 p.m.

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