12 On Your Side: Netflix customers being targeted by cyber criminals


News 12 at 6 o'clock / Thursday, March 27, 2014

AUGUSTA, Ga. (WRDW) -- If you are a Netflix subscriber, you'd better watch out. You could the be next target of some high-tech cyber criminals.

"These scammers are getting better and better at what they do," said Turner.

She said this scam is very easy to fall victim to.

"There is nothing suspicious about this scam," Turner said.

Unlike check scams which often raise suspicion when people get them in the mail. The scam has compromised some folks' personal identity because it appears to be the official Netflix login page, but it is not.

"A pop up comes up telling you that you can't get in until they substantiate your login information," said Turner.

So, how do you detect that you are on the bogus site?

You will receive a message that says your account has been temporarily suspended and that unusual activity has been detected and to regain access to your account you will need to call a toll-free number for member services. The scammers goal is to get you to turn over control of your computer to them.

Turner called the number but did not reach anyone. We did however hear a recorded message in Spanish that said the number had been canceled. Likely the scammers have been cycling through numerous toll-free numbers because people are catching on Turner said.

"Never call the number from the source that is trying to obtain the information from you," Turner said.

Instead she said pick up the phone and call the company yourself but only after making sure you have the real company's information, not what you see in the email or pop up message.

"There are scammers right now trying out ways to infiltrate those applications to present new scams," Turner said.

The Better Business Bureau said this scam is designed to allow the fraudster to gain access your computer remotely. If you let that happen, they will be able to access you personal and financial information and any other private information that you keep online.


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