12 On Your Side: Homeowner says she was nailed by shoddy contractor

By: Jerome Collins Email
By: Jerome Collins Email

News 12 at 6 o'clock / Thursday, Jan. 2, 2014

AIKEN COUNTY, SC (WRDW) -- "I feel like a fool because I done gave up this money and I'm not satisfied. That's exactly what I feel like," said Angela Gleaton.

Now she is kicking herself.

"My house needed repairs so I decided I had to find somebody, " said Gleaton.

She said she found a local contractor in the newspaper.

"We walked through the house and everything, and (he said) oh I can do this and I can do that, " said Gleaton.

After she said the contractor typed up an estimate for repairs in her kitchen, bedrooms and bathrooms, she said she forked over $15,000. She said she paid cash.

One of several mistakes she now realizes she made.

Another mistake? Gleaton says the contractor asked her to find a place to stay for the three weeks it would take to complete the project. She said she had some issues with the final work.

"If I have a problem I'm going to have to take the shelves down to go into the hot water heater," said Gleaton.

Which she said the contractor blocked off with a sheetrock wall.

"The sink is so loose," said Gleaton.

A kitchen faucet that she said was not properly installed. Gleaton said the contractor even left an electrical outlet exposed.

"I'm not satisfied with it. I'm just not satisfied at all and I told him that," said Gleaton. She said she wants him to fix the problems and provide her with a materials list. "I feel like I should have been able to pick out the stuff he put in my house. I did not pick out anything," said Gleaton.

The Better Business Bureau says to avoid getting nailed by a contractor, you should:

  • Avoid paying in cash
  • Ask to see materials list including costs (before work begins)
  • Never pay more than 1/3 total cost up front

Gleaton said she has filed a complaint with the Better Business Bureau and South Carolina Consumer Affairs and is hoping the contractor will make good on his promises.

"I'm on disability. I don't have $15,000 to be throwing away like that," Gleaton said.

We left a message for the contractor but have not heard back.

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