12 On Your Side: Company admits gas mixup after motorists complain of car troubles

By: Jerome Collins Email
By: Jerome Collins Email


News 12 at 6 o'clock / October 24,2013

From engine to undercarriage Willie Scott keeps his Toyota Forerunner in showroom condition. "I am a stickler on how a vehicle runs. It is a machine and should run like a machine," says Scott.

But after fueling up last night at the Circle K on Old Evans Road Scott says his SUV started belching out clouds of white smoke and is struggling to keep running.

"The smoke that's what is confirming it is in fact diesel," says Scott. He went back to the station, and says a clerk told him a tanker truck driver had accidentally refueled an underground gasoline tank with diesel fuel.

News 12 was there last night as tanker trucks siphoned the diesel fuel out and replaced it with regular gasoline.

Scott says he was put in contact with Circle K's corporate office to file a claim. "Someone was supposed to contact me I haven't been contacted to this point yet," says Scott.

News 12 left several messages with Circle K's regional office but have not heard back. We did find out it was a driver with A&W Oil Company in Augusta who was responsible for the mix up.

An A&W manager declined an on camera interview but told us that it is not an uncommon error and there are procedures to prevent this sort of mistake and that it was human error. While Scott says he is taking his truck to a dealer for repairs, he says he will be sending Circle K the bill.

"Right now they gave me an estimate beginning around $400 to clean the fuel system," says Scott.

Meanwhile A&W Oil Company which is responsible for the mishap says the tanker driver was trained properly and added that the company will likely be responsible for reimbursing Circle K for any reported claims in this matter.

Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 newsroom@wrdw.com Fax: (803) 442-4561
Copyright © 2002-2016 - Designed by Gray Digital Media - Powered by Clickability 229152261 - wrdw.com/a?a=229152261
Gray Television, Inc.