News 12 at 6 o'clock / August 7, 2013
AUGUSTA, GA (WRDW)
"I expected it to take maybe a couple weeks a month at the most," says Claudia Graham. She says she paid a $25 bench fee and $50 dollar deposit to Electric Medic to repair an electrical board in her television but since then.
"I left a message they never called me back," says Graham. Tired of waiting, last week she went to get her television and deposit back. "He told me he didn't know where my television was," says Graham.
Brian herring says he paid Electric Medic $65 towards the repair of his flat screen. "Electric Medic would be contacting me back within three days to let me know how much the repairs were gonna be," says Herring.
He says after a week without being able to reach the company he went on its website. But the site was suspended. He eventually filed a complaint with the Better Business Bureau. Electric Medic responded claiming it tried to reach Herring numerous times.
"I stored their phone number in my phone so I would know Electric Medic and I was never contacted," says Herring. He says he found the part he needed on Ebay for $40 and fixed the television himself.
Meanwhile Graham requested we try to get her television and deposit back. We went over to Electric Medic and found owner Perry Bower outside. He told us, I have her television I just gotta find the parts for it," says Bower.
Moments later, Bower called the Richmond County Sheriff's Department on us. "I got a news crew over here. There from Channel 12 and they are harassing me and I cant work," says Bower.
While still on the phone, Bower did locate Graham's television and gave it to us. Also telling us he did try to reach her by phone. However he refused to talk to us on camera. We found some positive but more negative reviews on Electric Medic of Martinez.
Craig Harrison posted, "They came out and said they'd have the part and tv fixed within the week. six months later my tv is still not fixed and they will not return my call. beware!"
Meanwhile we did bring Claudia Graham her television. She thanked us and told us that Electric Medic did give her $50 deposit back. As for Herring, he says he feels cheated. "Basically they just came in took my money and I never heard from them again."
We spoke by phone on Wednesday with Electric Medic owner Perry Bower. He told us that he has been in business for 17-years and that he has responded in good faith to every complaint with the Better Business Bureau.
He also says delays can come when parts to fix televisions are on back order and he also, like the customer, is left waiting.
So what can someone do to prevent this from happening to them?
Instead of waiting as these customers did, you might get better results visiting a business sooner and if your repair cannot be made within what you consider a reasonable time, ask for your property to be returned.