12 On Your Side: Church says Jump City ruined kids day, no refund

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WRDW-TV

News 12 at 6 o'clock / September 17, 2013

AUGUSTA, GA (WRDW)
"We wanted to have a waterslide with the children," says Rita Johnson with Mesena United Methodist Church in Warrenton, GA. A day Rita Johnson says was supposed to be full of fun and excitement.. "We normally use another company but they did not have one available for that day."

So she thumbed through the phonebook finding Jump City on Washington Road in Evans.

Johnson says she rented a water slide from the company website for $300 for the day.

"I mailed them the check and they agreed to deliver it on July 28," says Johnson. But she says minutes after the slide was delivered they discovered a problem with it.

"When he tried to inflate it, it had a rip in it,." says Johnson. She says the childrens' excitement was deflated too after just 20 minutes of fun.

She says after numerous calls to the owner requesting at least a partial refund of the $300, the company agreed. "Can I expect it in the next few days, he said yes. That was like August 7," says Johnson.

After two months of waiting, Johnson says church members have lost their faith in Jump City keeping its word. News 12 called and stopped by the business address on Washington Road but it was an empty office space.

Columbia County confirmed that the address is registered to Jump City but the company does not have a current business license. It also has an F-rating with the Better Business Bureau.

We asked Johnson if she thinks the refund check will ever come. "No, no, I don't because he's just evaded me. Never returned my calls and I just don't expect it," says Johnson.

She says she wishes she had checked out the company's background first. "I think I will check better on the rating of a company and also not to use that company again," says Johnson.

We did eventually speak with the owner who told us he thought the check had gone out in the mail and that he would call us back but we are still waiting.

The church says it may file a civil suit to recoup the refund that they say never arrived.


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