12 On Your Side: Augusta apartment complex goes without water for 2 days

News 12 at 6 o'clock / Friday, June 14, 2013

AUGUSTA, Ga. (WRDW) -- Tenants now say the the water at Avery Pointe Apartments has come back on.

Before the water was restored Friday around 6 p.m., they had been without it for two days.

Initial report:

AUGUSTA, Ga. (WRDW) -- Residents at Avery Pointe Apartments have been without water for two days. They say they just want some answers.

There was a sign posted on the front door of the apartments Thursday morning saying the water would be turned back on early Friday, but after we checked back with them, that doesn't seem to be the case.

Tori Long, a resident of the apartment complex, says, "On a scale of one to 10, I'm ready to move like yesterday."

The residents have been complaining about maintenance issues for months, but no running water seems to top the list.

"We can't flush our toilet, we can't take a bath, no drinking water, nothing," said Kesha Young, Long's neighbor.

With the heat of summer upon us, going without water makes it that much worse for the residents who just want a way to stay cool.

"Couldn't even come in from the heat, it was a 100 degree heat index yesterday, couldn't even come in and get anything cold to drink," Long said.

Young says it's just been inconvenient and frustrating.

"It makes me livid because we've got to go to the store, buy gallons of water, just to flush the toilet and use the facilities, and just to bathe," she said.

When we went to the front office to get some answers, the lights were off, the door locked and no one was even there.

"I'm ready to move. Everybody out here ready to move," Young said.

With a baby to take care of, having no water makes the problem that much worse.

"I can't bathe her. There's certain foods we can't cook, so we're limited to certain foods, whole foods basically, so it's hard," she said.

The shower is another big problem. All they get when they turn on the faucet is a drip, but the worst part is living without a toilet.

"You trying to hold back what you got to do because you can't flush the toilet," Young said.

Tenants say they may be able to tolerate all of this if anyone were there to answer their questions.

"They don't care. They're not here, they don't have to worry about not being able to flush the toilet, not being able to feed their kids a certain way, not being able to take a proper shower after you been working all day, they don't care," Young said.

Steve Pettey with Richmond County Code Enforcement was able to answer some of our questions. He says the property has changed owners, and the utility bill has not been paid.

Tom Wiedmeier with Augusta Utilities says whether or not the bill is paid, they will go ahead and turn the water back on before the weekend.

We also checked with the Better Business Bureau, and they give Avery Pointe Apartments an "F" rating, which is their lowest possible score for a business.

Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 newsroom@wrdw.com Fax: (803) 442-4561
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