12 On Your Side: Refund for mom duped by photography studio

News 12 First at Five / Friday, May 31, 2013

AUGUSTA, Ga. (WRDW) -- Jessica Horton has been waiting and waiting for pictures from her daughter's very first photo session.

"It was March 9th when we went in, and and they told us it would take about two weeks to get our pictures in," Horton said.

Two months later and no pictures. That's because they were taken at Picture Me studios, a company that closed its doors about two months ago, leaving customers high and dry.

"I feel like they took away my baby's first Easter and my family's first family portraits," Horton said.

Horton isn't the only one who is picture-less. We've been investigating PictureMe for a couple of months now, and several other viewers have the same problem.

"I think it's a shame because people work for their money. And to me, it's money that you really just threw in the trash," she said.

No pictures of her daughter, Shaylie, and she's also out $302. She's been calling the company, but got no response, so she called News 12, and we went to work.

We still got no answer from PictureMe, so we called Walmart, which had a contract with the photo studio.

Walmart says it is going to refund PictureMe customers like Horton and released this statement to News 12:
"We know that family photos are incredibly important to our customers. We are working to help ensure our customers receive the photos they ordered from CPI. If we are not able to get the photos from CPI, we will refund the cost of the photos to customers with a valid receipt at the customer service desk at the store where the order was placed. Customers can also call 1-800-Walmart if they have any questions."

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