On Your Side

12 OYS: Veteran stuck with $5,000 bill after VA overpayment error

Updated: 02/25/2015 - What the Veterans Affairs office gives, it also takes away. At least that is what a former marine tells 12 On Your Side. A veteran said after waiting for two years, he thought the VA finally approved his benefits. But he said the agency made a mistake and paid him too much. Now he has to give thousands of dollars back.
Video

12 OYS: Social Security Administration exposes recipient to ID theft, says woman

Updated: 02/24/2015 - The federal government is supposed to help protect your identity from thieves looking to cash in with your social security number. But an Augusta woman said she got quite the surprise when she opened a letter from the social security administration. It is a mix-up that could have cost a woman four states away, her identity.
Video

12 OYS: IRS tax phone scammers targeting the CSRA

Updated: 02/20/2015 - The new year means it is time to file your tax return. But scam artists could be the ones cashing in on your refund, using a phone call to make off with your money. There are ways to protect yourself.
Video

UPDATE | Bodies involved in GBI mix-up to return to their rightful places

Updated: 02/20/2015 - The bodies involved in a GBI mix-up will soon be going to the right places. Next week, coroners from Richmond, Burke, Lincoln, and other nearby counties will head to Atlanta for a sit down with the GBI and area lawmakers. They want answers about hiring a medical examiner for the Augusta region.
Video

12 OYS: Discount Automotive defends claims of unscrupulous practices

Updated: 02/16/2015 - A car dealership is defending claims it failed to provide permanent tags, months after a customer said he drove his car off the lot. Discount Automotive on Gordon Highway has an F rating with the Better Business Bureau after several similar complaints. Today, the general manager went on the record with our 12 On Your Side.
Video

12 OYS: Discount Auto gives run-around, no tags after 2 months, says man

Updated: 02/13/2015 - You probably know the feeling of buying a car, either new or used, and driving it off the lot. But one man said his car is sitting in the garage.- George Doolittle said the dealer has not given him a permanent tag months after paying his deposit. He wanted answers and called 12 On Your Side.
Video

12 OYS: How to get rid of an unwanted timeshare

Updated: 02/09/2015 - A vacation in a resort near Cancun, Mexico may sound like the perfect getaway. But two bad experiences trying to get rid of their tropical timeshare snowballed into a nightmare for a family.
Video

12 OYS: Good Samaritan returns wheelchair to disabled veteran

Updated: 02/06/2015 - A good samaritan is being called a "hero" after reuniting an elderly veteran with his wheelchair. News 12 On Your Side first introduced you to Betty Conroy and her husband Harry on Tuesday. The couple said the wheelchair fell off the back of their car.
Video

12 OYS: Disabled vet battling colon cancer loses wheelchair on highway

Updated: 02/03/2015 - A husband and wife said a good samaritan knows what happened to their missing motorized wheelchair, and the couple is asking for your help tracking him down. Harry and Betty Conroy noticed it was missing when they returned home from a doctor's appointment. It is the second setback for the elderly couple in the past 5 days.
Video

12 OYS: Doctor vanishes leaving medical records in limbo, says former patient

Updated: 01/28/2015 - He has been fighting for more than a year to get disability after an injury left him unable to work. Now a man said he is facing another setback. His disability case worker is trying to determine if he qualifies to receive benefits. But standing in the way is his doctor who has not released his medical records for a decision to be made.
Video

More On Your Side

Want to join our Call For Action team?

News 12's Call for Action Office is seeking more volunteers.

Call for Action is a consumer advocacy group that works out of News 12 to help viewers solve consumer issues. Volunteers take calls Tuesdays and Wednesdays from 11 a.m. to 1 p.m.

If you would like to become a volunteer, call (803) 442-4550 (Tuesday or Wednesday) or email callforaction@wrdw.com.
Recent Recalls from Recalls.gov

12 On Your Side

onyourside@wrdw.com
P.O. Box 1212
Augusta, Georgia 30903-1212
Phone: (803) 278-1212 ext. 3342
Fax: (803) 442-4561

At WRDW News 12, we receive hundreds of phone calls and letters weekly from people with consumer problems. Many situations can be resolved with a simple phone call. Here is a "printer-friendly list" of Consumer Agencies and Phone Numbers.

For a list of recent recalls, visit Recalls.gov, your online resource for recalls.

Click here to visit Mouseprint.org, a site that exposes misleading advertising and marketing materials.

Click here to visit ConsumerAffairs.com, an independent Web-based consumer news and resource center.

Click here to sign up for free vehicle recall alerts.

If you think you may be the victim of identity theft, click here to visit the Federal Trade Commission's website.

Click here to report an Internet crime.
Lost and Found Pets
Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 Fax: (803) 442-4561
Copyright © 2002-2015 - Designed by Gray Digital Media - Powered by Clickability
Gray Television, Inc.