On Your Side

Keeping Mike Padgett safe amid construction, confusion

Updated: 7:33 PM - Twenty-year-old Kimberley Kitchens is dead after an accident on Mike Padgett Highway early Tuesday morning. The Richmond County Sheriff's Office said, just before 7 a.m., Kitchens lost control of her jeep, crossed into the southbound lane and was hit by a logging truck. Kitchens' death is the third fatality this year along Mike Padgett.

VA fires Phoenix hospital director

Posted: 11/24/2014 - VA Secretary Robert McDonald said Helman's dismissal underscores the agency's commitment to hold leaders accountable and ensure that veterans have access to high-quality, timely care.

12 OYS: Vandals wreak havoc on Butler High School campus, construction site

Updated: 11/24/2014 - The school is supposed to be closed for the Thanksgiving holiday, but it looks like it is open season for vandals. The contractor in charge of construction at Butler High School said someone is breaking in and smashing computers, shattering windows, and even destroying blueprints for the school's new look.

12 OYS: Teacher admits hitting 6th grader arrested on simple assault

Updated: 11/21/2014 - A Richmond County teacher is behind bars, accused of assaulting a middle school student. News 12 was in court when a judge issued an arrest warrant for 62-year-old Sam Arazie. The judge did allow Arazie to surrender to deputies with a charge of simple assault. For the first time since 12 On Your Side started investigating the alleged attack, we are hearing the teacher's side.

12 OYS: Homeadvisor.com refers ex-con contractor for job, says homeowner

Updated: 11/20/2014 - A lot of us might ask our friends or co-workers for a referral when we are looking to hire someone to work on our home. So you might think a company in the business of referring contractors would be even better than word of mouth. That is what one Augusta homeowner said when she turned to the website HomeAdvisor.com. It put her in contact with a contractor who turned out to be an ex-con.

12 OYS: Paroled contractor accused of unfinished job, using loophole in law

Updated: 11/19/2014 - An ex-con concrete contractor at the center of a News 12 investigation last year, is out on parole and once again being accused of not finishing work he was paid to do. Cornelius White has a long criminal history that includes numerous counts of theft-by-deception and forgery. The latest On Your Side investigation uncovers how a possible loophole in the law could keep White from facing more jail time.

Consumer group lists '10 worst toys' for kids

Updated: 11/20/2014 - Many toys, he said, continue to have the same hazardous designs, including small, detachable parts that infants can choke on; strings that can cause strangulation; dangerous projectiles; and misleading or confusing warning labels and instructions.

Teacher who admits to hitting student has history of disciplinary action

Updated: 11/14/2014 - A Richmond County teacher who admits to hitting a middle schooler in a classroom, has a history of inappropriate behavior according to the district. While substitute teacher Sam Arazie has a pending court date in the most recent case, News 12 has obtained documents showing a pattern of complaints going back more than 20 years.

12 OYS: Woman claims online cellphone buyback made bogus offer

Updated: 11/11/2014 - Many of us use our iPhones for calls, e-mails and even games. But when it is time to upgrade, getting rid of your old phone and getting cash back sounds like a golden opportunity. However, a News 12 viewer said she feels like a victim of a bait and switch after trusting one online company.

VA vows focus on customer service

Posted: 11/10/2014 - The department will hire a chief customer service officer and will create a single regional framework that will encompass all aspects of the agency, from health care to benefits, loan centers and even cemetery plots. The VA now has nine organizational maps and at least a dozen websites, many with their own user names and passwords.

More On Your Side

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If you would like to become a volunteer, call (803) 442-4550 (Tuesday or Wednesday) or email callforaction@wrdw.com.
Recent Recalls from Recalls.gov

12 On Your Side

P.O. Box 1212
Augusta, Georgia 30903-1212
Phone: (803) 278-1212 ext. 3342
Fax: (803) 442-4561

At WRDW News 12, we receive hundreds of phone calls and letters weekly from people with consumer problems. Many situations can be resolved with a simple phone call. Here is a "printer-friendly list" of Consumer Agencies and Phone Numbers.

For a list of recent recalls, visit Recalls.gov, your online resource for recalls.

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