On Your Side

12 OYS: Storing 9-volt batteries in junk drawer could start fire

Updated: 7:05 PM - We keep all sorts of of things in our junk drawers. Everything from restaurant menus and spare keys, to lose change and even batteries. But those batteries, especially the 9-volts could easily start a fire in your home or garage.
Video

12 OYS: System lets victims know about inmate's status

Updated: 08/27/2014 - A woman is still in the hospital after deputies said her husband poured gasoline on her, and set her on fire. Her husband Ronnie Lee Jones is back in jail on that aggravated assault charge. He had been released just hours before the incident happened early Friday morning. But there is technology that can alert victims when suspects are released from jail.
Video

12 OYS: Handicapped senior says Augusta bus service discriminating

12 On Your Side
Updated: 08/25/2014 - A disabled veteran said he is the target of discrimination. Bruce Heitz said he has been fighting for nearly 2 years with Augusta's para-transit service. Fighting about picking him up for anything from medical appointments to the grocery store. Now he is turning to On Your Side.
Video

12 OYS: Veteran gets wheelchair van after emotional letter to VA secretary

Updated: 08/20/2014 - When every attempt to get help failed, A Vietnam veteran turned to News 12. In June, Dorris Blalock wrote a letter for us to give to Acting Secretary at the time, Sloan Gibson. Just over a month after the acting VA secretary made that pledge, he has kept his word to the veteran.
Video

12 OYS: Trinity Hospital targeted by hackers; information exposed

Trinity Hospital Of Augusta
Updated: 08/18/2014 - Personal information of more than 4.5 million hospital patients at risk, and an Augusta hospital is on the list. Trinity Hospital is one of 206 hospitals that are targets of a hacker. The cyber attack targeted the company that operates the medical facility.
Video

12 OYS: Rats defecate, wreak havoc inside storage unit, says family

12 On Your Side
Updated: 08/18/2014 - You may have experienced something similar. You move or build a home or whatever the need. You put your things in storage. A couple found quite a mess after returning to check on their belongings at their unit. They snapped pictures of dead rats and rat feces.
Video Map

12 OYS: District drops the ball; kicks kids out of school, says grandmom

Updated: 08/13/2014 - A woman is telling News 12 how her grandchildren are sitting at home instead of in the classroom. She said they were kicked out on Monday after school officials told her she needed to show proof she had custody. An On Your Side investigation uncovered how the Richmond County Schoold District may have dropped the ball by not knowing Georgia law.
Video Docs

Back to school bumps getting corrected

Updated: 08/13/2014 - Students in South Carolina are enjoying their last week of summer before they hit the books, but students in Georgia are back in class. Columbia County leaders admit it's been a bumpy ride, however it's been smooth sailing in our area's largest county. News 12 is on your side with a tale of two counties.
Video

More On Your Side

Want to join our Call For Action team?

News 12's Call for Action Office is seeking more volunteers.

Call for Action is a consumer advocacy group that works out of News 12 to help viewers solve consumer issues. Volunteers take calls Tuesdays and Wednesdays from 11 a.m. to 1 p.m.

If you would like to become a volunteer, call (803) 442-4550 (Tuesday or Wednesday) or email callforaction@wrdw.com.
Recent Recalls from Recalls.gov

12 On Your Side

onyourside@wrdw.com
P.O. Box 1212
Augusta, Georgia 30903-1212
Phone: (803) 278-1212 ext. 3342
Fax: (803) 442-4561

At WRDW News 12, we receive hundreds of phone calls and letters weekly from people with consumer problems. Many situations can be resolved with a simple phone call. Here is a "printer-friendly list" of Consumer Agencies and Phone Numbers.

For a list of recent recalls, visit Recalls.gov, your online resource for recalls.

Click here to visit Mouseprint.org, a site that exposes misleading advertising and marketing materials.

Click here to visit ConsumerAffairs.com, an independent Web-based consumer news and resource center.

Click here to sign up for free vehicle recall alerts.

If you think you may be the victim of identity theft, click here to visit the Federal Trade Commission's website.

Click here to report an Internet crime.
Lost and Found Pets
Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 Fax: (803) 442-4561
Gray Television, Inc. - Copyright © 2002-2014 - Designed by Gray Digital Media - Powered by Clickability