On Your Side

12 OYS: Granny packs heat for protection in poorly lit Richmond County neighborhood

Updated: 10:21 AM - Some Richmond County homeowners are planning to take drastic measures to protect their families and property. They said sections of their subdivision have no safety lighting at night, making it a haven for criminals. Senior Mary Evans has made the decision to protect her property at all costs, even if it means packing heat.
Video

Publix recalls snack mix that had peanuts

Updated: 10/17/2014 - Peanuts can cause a serious allergic reaction in some individuals and should be listed on the packaging. Customers who bought the product can return it to a Publix store for a full refund.

12 OYS: Expect traffic headaches as highway, road rehab projects continue

Updated: 10/17/2014 - Parts of Interstate 20 in McDuffie and Warren Counties will undergo reconstruction within the next 2 years. About 42 miles of roadway will be resurfaced as part of a $20 million dollar state funded project. But an even more expensive and ambitious plan is already underway that will revitalize hundreds of miles of roadways in the CSRA.
Video

12 OYS: IRS phone scammers use scare tactics to con victims

Updated: 10/08/2014 - A warning about a phone scam that could be targeting you. The would-be thieves call you up, pretend to be working for the IRS, and tell you, you owe back taxes. These con artists use scare tactics, and some victims said they are very convincing.
Video

12 OYS: Keeping Savannah River clean could come at a cost

Updated: 10/03/2014 - A swimming ban is in effect for parts of the Savannah River and it is being treated with herbicides. Just a few weeks ago the river was closed to swimmers over concerns of an oily substance. Now, an ambitious project is underway with some big implications for the river.
Video

News 12 Investigation: iPhones secretly track everywhere you go

Updated: 10/02/2014 - You take your cellphone everywhere you go, but how well do you know yours? Smartphone could be tracking you more than you ever imagined, and storing that information. Who needs a private detective? All a jealous spouse, or even an employer needs now is access to your iPhone.
Video

12 OYS: Helping hackers, scammers steal your identity

Updated: 10/01/2014 - This year could go down in history as the year of the data breach, as tens of millions of consumers saw their personal information exposed. Are you making yourself a bigger target by how you share your social security number?
Video

Safety agency studying Toyota acceleration problem

Posted: 09/29/2014 - An unidentified consumer said in a letter to the agency that a Corolla surged at low speeds several times, and the brakes failed to stop the car. The consumer said the problem caused one collision with a parked vehicle on June 8.

12 OYS: Run or Dye made unauthorized credit card charge, says woman

Updated: 09/26/2014 - If you signed up for the now canceled Run or Dye race, you have learned by now there are no refunds. But one woman said the company billing her for the race that is no longer happening, is now charging her for a service she said she never signed up for.
Video

12 OYS Special Report: Car recall phone app keeping your family safe

Updated: 09/25/2014 - We all want to keep our families and ourselves safe behind the wheel, but with so many car recalls in recent months, it is hard to keep up with all of them. Now some peace of mind is just a tap away. A smartphone app that gives real time recall information.
Video

More On Your Side

Want to join our Call For Action team?

News 12's Call for Action Office is seeking more volunteers.

Call for Action is a consumer advocacy group that works out of News 12 to help viewers solve consumer issues. Volunteers take calls Tuesdays and Wednesdays from 11 a.m. to 1 p.m.

If you would like to become a volunteer, call (803) 442-4550 (Tuesday or Wednesday) or email callforaction@wrdw.com.
Recent Recalls from Recalls.gov

12 On Your Side

onyourside@wrdw.com
P.O. Box 1212
Augusta, Georgia 30903-1212
Phone: (803) 278-1212 ext. 3342
Fax: (803) 442-4561

At WRDW News 12, we receive hundreds of phone calls and letters weekly from people with consumer problems. Many situations can be resolved with a simple phone call. Here is a "printer-friendly list" of Consumer Agencies and Phone Numbers.

For a list of recent recalls, visit Recalls.gov, your online resource for recalls.

Click here to visit Mouseprint.org, a site that exposes misleading advertising and marketing materials.

Click here to visit ConsumerAffairs.com, an independent Web-based consumer news and resource center.

Click here to sign up for free vehicle recall alerts.

If you think you may be the victim of identity theft, click here to visit the Federal Trade Commission's website.

Click here to report an Internet crime.
Lost and Found Pets
Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 Fax: (803) 442-4561
Gray Television, Inc. - Copyright © 2002-2014 - Designed by Gray Digital Media - Powered by Clickability