On Your Side

Safety agency studying Toyota acceleration problem

Posted: 09/29/2014 - An unidentified consumer said in a letter to the agency that a Corolla surged at low speeds several times, and the brakes failed to stop the car. The consumer said the problem caused one collision with a parked vehicle on June 8.

12 OYS: Run or Dye made unauthorized credit card charge, says woman

Updated: 09/26/2014 - If you signed up for the now canceled Run or Dye race, you have learned by now there are no refunds. But one woman said the company billing her for the race that is no longer happening, is now charging her for a service she said she never signed up for.
Video

12 OYS Special Report: Car recall phone app keeping your family safe

Updated: 09/25/2014 - We all want to keep our families and ourselves safe behind the wheel, but with so many car recalls in recent months, it is hard to keep up with all of them. Now some peace of mind is just a tap away. A smartphone app that gives real time recall information.
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12 OYS: Car dealer closes leaving customers with no way to pay notes

Updated: 09/19/2014 - No one wants their car repossessed for not paying, but that is the fear for some customers of Ben's Auto Sales at the intersection of Old Edgefield Road and Martintown Road in North Augusta. Customers said the business abruptly shut its doors weeks ago, so they had no way to pay their car notes.
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12 OYS: Vulgar Facebook comments raise questions about free speech rights

Updated: 09/19/2014 - Lots of us use social media to share everything from intimate thoughts to personal politics, but a Facebook post allegedly written by a Warrenton police officer has sparked an investigation. When it comes to freedom of speech, it can be a very thin line between who you are and what you can say.
Video Docs

12 OYS: Veteran claims Augusta VA is delaying colonoscopy

Updated: 09/19/2014 - It is a medical procedure that could save her life, but a veteran said Augusta's VA hospital is dragging its feet unless she agrees to perform the procedure without anesthesia. When News 12 started asking some tough questions to VA officials, their response was to stall us from airing this story. We chose not to.

More On Your Side

Want to join our Call For Action team?

News 12's Call for Action Office is seeking more volunteers.

Call for Action is a consumer advocacy group that works out of News 12 to help viewers solve consumer issues. Volunteers take calls Tuesdays and Wednesdays from 11 a.m. to 1 p.m.

If you would like to become a volunteer, call (803) 442-4550 (Tuesday or Wednesday) or email callforaction@wrdw.com.
Recent Recalls from Recalls.gov

12 On Your Side

onyourside@wrdw.com
P.O. Box 1212
Augusta, Georgia 30903-1212
Phone: (803) 278-1212 ext. 3342
Fax: (803) 442-4561

At WRDW News 12, we receive hundreds of phone calls and letters weekly from people with consumer problems. Many situations can be resolved with a simple phone call. Here is a "printer-friendly list" of Consumer Agencies and Phone Numbers.

For a list of recent recalls, visit Recalls.gov, your online resource for recalls.

Click here to visit Mouseprint.org, a site that exposes misleading advertising and marketing materials.

Click here to visit ConsumerAffairs.com, an independent Web-based consumer news and resource center.

Click here to sign up for free vehicle recall alerts.

If you think you may be the victim of identity theft, click here to visit the Federal Trade Commission's website.

Click here to report an Internet crime.
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Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 Fax: (803) 442-4561
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