On Your Side

12 OYS: River Glen Apartments admits fault in toddler chemical poisoning

Updated: 07/23/2014 - "I just want an apology. A real apology, and not just because it's on TV. They should have been apologized the day it happened." Those exact words are coming from Laquana Hatcher, the mother of a toddler poisoned from drinking paint thinner. She said she is not satisfied with the response from management at the apartment complex where it happened. Management tells News 12 that it takes the blame for what occurred.
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GM issues six more recalls

Posted: 07/23/2014 - The latest recalls bring the total for GM so far this year to 60, affecting a record 29.7 million cars and trucks. GM already has passed the 22 million vehicles recalled by all automakers last year.

Sanders offers lower-cost bill to reform VA

Updated: 07/24/2014 - Independent Sen. Bernie Sanders of Vermont says his proposal would cost less than $25 billion over three years. That is $10 billion less than a bill passed by the Senate last month and nearly $20 billion less than a House-backed measure.

12 OYS: New details emerge in Charlie Norwood VA Hospital deaths

Updated: 07/18/2014 - We are learning more details surrounding the deaths of three veterans at Augusta's VA hospital. We now know those vets all died within a 10 month span, and as late as last year, lawmakers were demanding accountability from the hospital's former director. She did not stick around long enough to provide answers.
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12 OYS: Hundreds of customer files found dumped behind Aiken loan company

12 On Your Side
Updated: 07/16/2014 - When you leave your personal and financial information with a business, you would expect that company to keep it from falling into the wrong hands. But now some customers of one finance company in Aiken may have something to worry about, after their personal information was left near a dumpster for anyone to find.
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Gibson: VA has lost trust of vets, American people

Posted: 07/16/2014 - As of June 15, about 46,000 veterans waited at least 90 days for their first VA medical appointments, the agency said. That's down from 57,000 who waited more than 90 days as of May 15.

Neighbors practice safety after man shot feet from home

Updated: 07/16/2014 - 20 year old Trelon Baker is in jail after his connection with a shooting at a Columbia County apartment complex. Deputies say Baker demanded cash and jewelry from someone at the Westwood Club Apartments off Washington Road. The shooting is the second violent crime to hit a local apartment complex in the last 24 hours. News 12 is on your side with how renters can stay safe.
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12 On Your Side: Augusta mom lured by Craigslist car scam

Updated: 07/15/2014 - A single mom looking to buy an affordable vehicle for her daughter found herself caught up in an online car buying scheme. It turned out to be a car shopping experience Melisa Burbine and her daughter will never forget.
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House to take up highway bill as deadline looms

Posted: 07/15/2014 - The House is poised to act on a bill that would temporarily patch over a multibillion-dollar pothole in federal highway and transit programs while ducking the issue of how to put the programs on sound financial footing.

Got a rash? iPad, other devices might be the cause

Updated: 07/14/2014 - Nickel rashes aren't life-threatening but they can be very uncomfortable, and they may require treatment with steroids and antibiotics if the skin eruptions become infected, said Dr. Sharon Jacob, a dermatologist at Rady Children's Hospital, where the boy was treated.

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News 12's Call for Action Office is seeking more volunteers.

Call for Action is a consumer advocacy group that works out of News 12 to help viewers solve consumer issues. Volunteers take calls Tuesdays and Wednesdays from 11 a.m. to 1 p.m.

If you would like to become a volunteer, call (803) 442-4550 (Tuesday or Wednesday) or email callforaction@wrdw.com.
Recent Recalls from Recalls.gov

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onyourside@wrdw.com
P.O. Box 1212
Augusta, Georgia 30903-1212
Phone: (803) 278-1212 ext. 3342
Fax: (803) 442-4561

At WRDW News 12, we receive hundreds of phone calls and letters weekly from people with consumer problems. Many situations can be resolved with a simple phone call. Here is a "printer-friendly list" of Consumer Agencies and Phone Numbers.

For a list of recent recalls, visit Recalls.gov, your online resource for recalls.

Click here to visit Mouseprint.org, a site that exposes misleading advertising and marketing materials.

Click here to visit ConsumerAffairs.com, an independent Web-based consumer news and resource center.

Click here to sign up for free vehicle recall alerts.

If you think you may be the victim of identity theft, click here to visit the Federal Trade Commission's website.

Click here to report an Internet crime.
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Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 Fax: (803) 442-4561
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