On Your Side

12 OYS: Tired of annoying scam calls? There's an app for that

Updated: 03/27/2015 - We have all received them. Those phone calls from an unknown number telling you to fork out cash. One woman said she received 100 calls in the last week from scammers. But we are showing you how to stop the phone calls from coming.
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12 OYS: Contractor "misleading consumers" has F rating, says BBB

Updated: 03/19/2015 - A roofing company could be facing legal trouble after being accused of misleading consumers. We first learned about Brighter Side Roofing after a News 12 viewer contacted us. Now we are showing you why it pays to do your homework before hiring a contractor.
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12 OYS: Woman takes 4-hour nap waiting on Georgia DFCS to answer phone

Updated: 03/12/2015 - A Thomson woman said she had time to take a 3-hour nap and was still on hold with Georgia's Department of Family and Children's Services. She is hardly alone. According to the agency, in February more than 75% of clients were either on hold for hours or simply hung up on. But some changes are being promised, that could ease the problem.
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12 OYS: ID thief claims 6-year-old victim on taxes, twice says father

Updated: 03/11/2015 - Identity thieves could be targeting your children's social security numbers. With those 9-digits, they can buy a car, take out a mortgage, and even claim your child to get a tax refund. We are showing you how to keep it from happening to your children.
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12 OYS: Don't buy that used or "as-is" car without an independent inspection

Updated: 03/10/2015 - Picking up a used car can save you money, but if you fail to do your homework, it could be a wasted investment. Just about every other day, our On Your Side team hears from people who bought cars 'as is' and have run into problems just off the car lot. We are showing you what to do to keep this from happening to you.
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12 OYS| Jury duty scam nets $4,000 from 83-year-old woman

Updated: 03/06/2015 - An 83 year-old woman said she got the fright of her life. It was a call saying there was a warrant for her arrest. The caller said she was going to jail unless she paid up. Now she is out thousands of dollars.
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Commissioner Williams claims no responsibility for cleaning up dilapidated property

Updated: 03/05/2015 - An Augusta commissioner is answering questions about a pile of debris on property listed in his name. The 12 On Your Side team first showed you the scene yesterday. A contractor said he owned the property, but our investigation revealed Commissioner Marion Williams' name is actually on the deed. So who is in charge of cleaning up the property?
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More On Your Side

Want to join our Call For Action team?

News 12's Call for Action Office is seeking more volunteers.

Call for Action is a consumer advocacy group that works out of News 12 to help viewers solve consumer issues. Volunteers take calls Tuesdays and Wednesdays from 11 a.m. to 1 p.m.

If you would like to become a volunteer, call (803) 442-4550 (Tuesday or Wednesday) or email callforaction@wrdw.com.
Recent Recalls from Recalls.gov

12 On Your Side

onyourside@wrdw.com
P.O. Box 1212
Augusta, Georgia 30903-1212
Phone: (803) 278-1212 ext. 3342
Fax: (803) 442-4561

At WRDW News 12, we receive hundreds of phone calls and letters weekly from people with consumer problems. Many situations can be resolved with a simple phone call. Here is a "printer-friendly list" of Consumer Agencies and Phone Numbers.

For a list of recent recalls, visit Recalls.gov, your online resource for recalls.

Click here to visit Mouseprint.org, a site that exposes misleading advertising and marketing materials.

Click here to visit ConsumerAffairs.com, an independent Web-based consumer news and resource center.

Click here to sign up for free vehicle recall alerts.

If you think you may be the victim of identity theft, click here to visit the Federal Trade Commission's website.

Click here to report an Internet crime.
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Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 Fax: (803) 442-4561
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