On Your Side

12 OYS: Grinch nabs Christmas shipment off porch moments after delivery

Updated: 12/18/2014 - You know that feeling-- finding the perfect present for that special person in your life. All you have to do now, is wait for it to be delivered. While you cannot stay home all day every day, you expect the package to be on your doorstep. But it could make the perfect time for a Christmas Grinch to strike.
Video Map

Krispy Kreme opening marks start of economic regrowth for South Augusta

Updated: 12/16/2014 - It is a big day for a shopping center in South Augusta. The new Krispy Kreme opened its doors to customers waiting in line for a dozen free doughnuts. The store is located in Windsor Square on Peach Orchard Road. While it is certainly great for the economy, there is more sweet news to come.

12 OYS: Family left without heat; code inspectors cite property owner

Updated: 12/12/2014 - An Augusta real estate company could be in hot water after being accused of leaving a family with young children in the cold, with no working furnace. Code inspectors found more than a dozen violations inside that home at 2036 Martin Luther King Boulevard in Augusta. But now that the citations are in, what can the city do to make sure it does not happen again?

12 OYS: VA's new interim director "the wrong choice" says patient advocate

Updated: 12/04/2014 - There is a changing of the guard at Augusta's Charlie Norwood VA Hospital. Michelle Cox-Henley is now at the helm as director. She replaces Robert Hamilton who resigned. But while the position is temporary, one veteran with close ties to the hospital said there are some legitimate concerns about the new interim director.

12 OYS: DFACS phone debacle could cost the uninsured at tax time

Updated: 12/03/2014 - After two days of trying to get answers from Georgia's Department of Family and Children's Services, 12 On Your Side is now hearing from DFACS leaders. They tell us their phone lines could not handle the number of calls flooding the system. In other words, thousands of people called for help, only to get disconnected. Now it may be too little, too late for some families.

12 OYS: Company accused of violating federal wage law, says former employee

Posted: 12/02/2014 - $1.25 may not seem like much money, but when it is coming out of your paycheck it can add up quickly. So when an Aiken County woman said she got paid nothing after working two weeks on a job, she knew something was wrong. She called 12 On Your Side and what we found may have you taking a closer look at your paycheck too.

Cyber Monday vs. Black Friday: Which day promises better deals?

Updated: 11/28/2014 - Many of you are likely finishing off leftovers after finishing off your shopping. But Black Friday is still going strong, and the deals are still out there. If you are thinking of braving the crowds again for round 2, expect it to be busy, but not as busy as it was Friday morning.

Keeping Mike Padgett safe amid construction, confusion

Updated: 11/25/2014 - Twenty-year-old Kimberley Kitchens is dead after an accident on Mike Padgett Highway early Tuesday morning. The Richmond County Sheriff's Office said, just before 7 a.m., Kitchens lost control of her jeep, crossed into the southbound lane and was hit by a logging truck. Kitchens' death is the third fatality this year along Mike Padgett.

Girl Scouts byting into digital for cookie sales

Updated: 12/01/2014 - For the first time since sales began nearly 100 years, Girl Scouts of the USA will allow its young go-getters to push their wares using a mobile app or personalized websites.

More On Your Side

Want to join our Call For Action team?

News 12's Call for Action Office is seeking more volunteers.

Call for Action is a consumer advocacy group that works out of News 12 to help viewers solve consumer issues. Volunteers take calls Tuesdays and Wednesdays from 11 a.m. to 1 p.m.

If you would like to become a volunteer, call (803) 442-4550 (Tuesday or Wednesday) or email callforaction@wrdw.com.
Recent Recalls from Recalls.gov

12 On Your Side

P.O. Box 1212
Augusta, Georgia 30903-1212
Phone: (803) 278-1212 ext. 3342
Fax: (803) 442-4561

At WRDW News 12, we receive hundreds of phone calls and letters weekly from people with consumer problems. Many situations can be resolved with a simple phone call. Here is a "printer-friendly list" of Consumer Agencies and Phone Numbers.

For a list of recent recalls, visit Recalls.gov, your online resource for recalls.

Click here to visit Mouseprint.org, a site that exposes misleading advertising and marketing materials.

Click here to visit ConsumerAffairs.com, an independent Web-based consumer news and resource center.

Click here to sign up for free vehicle recall alerts.

If you think you may be the victim of identity theft, click here to visit the Federal Trade Commission's website.

Click here to report an Internet crime.
Lost and Found Pets
Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 Fax: (803) 442-4561
Copyright © 2002-2014 - Designed by Gray Digital Media - Powered by Clickability
Gray Television, Inc.