News 12 First at Five / Wednesday, April 17, 2013
AUGUSTA, Ga. (WRDW) -- Have you ever thought about who answers the phone when you call 911? This is National Telecommunications Week and local 911 dispatchers are being honored for their service.
It's the only number you call where someone will always pick up the phone. Twelve to 14 Richmond County dispatchers are working around the clock, taking your fire, shooting and other emergency calls.
"People call 911 all the time. We don't have people that call and say thank you," said 911 Dispatcher Nicole Hill.
Hill has been with the Richmond County 911 Center for three years. She's part of a team of dispatchers and dedicated to what they do.
"We have to be selfless, that's what 911 dispatchers are. We are not selfish," she said.
"People look at who came to help them. They don't realize the first people to help them are dispatchers," said 911 Director Dominick Nutter.
It's set aside to show appreciation to those on the other end of emergency calls.
"We have to be present all the time," she said.
It's the kind of job where you have to leave your own emotions at home.
"I have to take myself out because this is a job of service. We are servicing the public and community at large," Hill said.