Customers of DialTone & More may lose services

By: From the SC Office of Regulatory Staff
By: From the SC Office of Regulatory Staff

Wednesday, Feb. 29, 2012

The South Carolina Office of Regulatory Services released information on a possible loss of phone services on Wednesday.

The outage applies to landlines only, not cellphone service.

The release states:
"Customers of DialTone & More, Inc. in AT&T service areas may lose telephone service. DialTone & More, Inc. leases facilities from AT&T for the provision of telephone service. AT&T has notified DialTone & More, Inc. and the ORS of potential disconnection of service, effective March 1.

Officers of DialTone & More, Inc. have not responded to inquiries from the ORS. Therefore, we are issuing this alert to approximately 5,700 consumers who receive local telephone service from DialTone & More, Inc. in the following counties:
Aiken, Allendale, Anderson, Bamberg, Barnwell, Calhoun, Charleston, Cherokee, Chesterfield, Darlington, Dillon, Dorchester, Edgefield Fairfield, Florence, Greenville, Kershaw, Lancaster, Lexington, Marlboro, Marion, Newberry, Oconee, Orangeburg and York.

Consumer Services Division
S.C. Office of Regulatory Staff
1401 Main Street, Suite 900
Columbia, S.C. 29201
803-737-5230 (Columbia, S.C.)
1-800-922-1531 (toll-free complaint/inquiry line within South Carolina)
FAX: (803) 737- 4750
TTY: (803) 737-5175 (TTY in Columbia, S.C.)
1-800-334-2217 (TTY toll-free complaint/inquiry line within South Carolina)
Hours: 8:30 a.m. to 5:00 p.m. Monday through Friday (except state holidays)

You may also contact the Consumer Services Division by going to the ORS website at and using our online consumer complaint/inquiry form."

Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 Fax: (803) 442-4561
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