Report: regional VA office staff made claim errors

By: The Associated Press
By: The Associated Press

Friday, Aug. 8, 2014

COLUMBIA, S.C. (AP) -- A Veterans Administration Inspector General report says errors were found in the way the Columbia VA Regional Office processes benefits and claims.

Multiple media outlets reported Friday the report found inadequate training and slow processing caused the mistakes.

The regional office provides benefit payments and counseling services to veterans.

The report found many errors cost the VA, rather than veterans.

In one case, a veteran was overpaid nearly $69,000 over three years. Another veteran was underpaid nearly $89,000 over four years when he wasn't granted full compensation for the loss of his legs and bowel problems.

The report recommended the office put more resources into clearing its backlog and add training for processors. The office pledged to conduct more training and wipe out its backlog by year's end.

(Copyright 2014. The Associated Press.)


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