Georgians frustrated by food stamp phone system

By: The Associated Press
By: The Associated Press
Georgia residents who receive food stamps have been frustrated by problems in a statewide phone call-in system. They say it often blocks their attempts to apply for benefits or renew them.

(MGN Online)

Friday, Oct. 18, 2013

ATLANTA (AP) -- Georgia residents who receive food stamps have been frustrated by problems in a statewide phone call-in system. They say it often blocks their attempts to apply for benefits or renew them.

The Atlanta Journal-Constitution reports that callers can be on hold for hours.

Documents obtained by the newspaper show that hundreds of thousands of calls go unanswered every month.

David Super, a Georgetown law professor who has studied the Georgia food stamp program for years, says that problems with the call-in center have "severely undermined" the entire system.

State officials acknowledged long wait times, but said phone issues shouldn't prevent people from getting services.

La Shanda Brown, a Division of Family and Children Services planner who helps manage the line, describes the problems as "hiccups."


You must be logged in to post comments.

Username:
Password (case sensitive):
Remember Me:
Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 newsroom@wrdw.com Fax: (803) 442-4561
Copyright © 2002-2016 - Designed by Gray Digital Media - Powered by Clickability 228357681 - wrdw.com/a?a=228357681
Gray Television, Inc.