Friday, Oct. 18, 2013
ATLANTA (AP) -- Georgia residents who receive food stamps have been frustrated by problems in a statewide phone call-in system. They say it often blocks their attempts to apply for benefits or renew them.
The Atlanta Journal-Constitution reports that callers can be on hold for hours.
Documents obtained by the newspaper show that hundreds of thousands of calls go unanswered every month.
David Super, a Georgetown law professor who has studied the Georgia food stamp program for years, says that problems with the call-in center have "severely undermined" the entire system.
State officials acknowledged long wait times, but said phone issues shouldn't prevent people from getting services.
La Shanda Brown, a Division of Family and Children Services planner who helps manage the line, describes the problems as "hiccups."