SCE&G releases report of scam targeting local customers

By: Staff Email
By: Staff Email

Tuesday, July 3, 2012

NORTH AUGUSTA, S.C. -- South Carolina Electric & Gas says identity theft scammers are convincing customers to turn over their personal information for federal assistance.

Molly Morris, general manager of customer service for SCE&G, says dozens of local customers are falling for the scam.

She says customers have been contacted through phone calls, fliers, social media, text messages and via word of mouth by scammers saying "that President Obama is providing credits or applying payments to utility bills."

The scammers say they need the customers' Social Security number and bank routing numbers. In return, customers are given a phony bank routing number, which they are told will take care of paying the bills.

Morris says payments are only accepted in the following forms:

  • SCE&G business offices
  • Through mail to SCE&G
  • SCE&G's phone payment provider, BillMatrix (1-800-450-9160)

Morris says if you get a call from someone asking for payment, you should hang up and call customer service.

"Don't surrender to high-pressure tactics over the phone for financial information," Morris said.

If you think you have been a victim of this scam, call SCE&G's customer service department at 1-800-251-7234.

Mailing Address: P.O. Box 1212 Augusta, GA 30903 Main Telephone: (803) 278-1212 Newsroom: (803) 278-3111 Fax: (803) 442-4561
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