News 12 at 6 o'clock / Tuesday, July 23, 2013
AUGUSTA, Ga. (WRDW) -- Tiffany Bynum says she thought going online to buy a cellphone was a good idea.
"I wanted to find a phone. A cheap unlocked phone for my daughter," Bynum said.
She says she found electronics website aHappydeal.com after a quick search.
"I had never used that site before and it had up there that the phones were being shipped through China and Singapore," Bynum said.
She says she placed an order anyway.
"The total was like $47 and some change and I'm like, 'Wow,'" Bynum said.
That was back on June 6. Now, weeks later, she says she's still waiting.
"I don't think that phone is ever coming," Bynum said.
She says after calling and getting a recorded message, she emailed the company's support center.
"They told me that the phone had just restocked and it was being tested and from there it was being mailed out," Bynum said.
Frustrated, she turned to News 12 for help.
"Who better to investigate them than News Channel 12," Bynum said.
12 On Your Side's investigation found the company has an F-rating with the Better Business Bureau.
Among the unresolved complaints? Failing to issue refunds and failing to deliver products. News 12 called the company, too, only to get a recorded message saying they were away from April until May.
News 12 even emailed the company's website but has yet to get a response.
"I think they full of crap, a scam, which to me, is like stealing or conning," Bynum said.
Despite not being happy at all with aHappyDeal.com, Bynum says she's learned her lesson.
"If you find something cheap online and it's unbelievable, leave it alone," Bynum said.
The Better Business Bureau says before buying anything online, you should search for any complaints with the company. For example, if the company is in California, you should check with the California BBB or the national bureau at BBB.org.