News 12 at 11 o'clock/ Tuesday, Oct. 1st, 2013
AUGUSTA, Ga. (WRDW) --Day one of open enrollment for the Affordable Care Act is complete. The application went online at midnight October 1st and the website has been busy ever since.
Local navigators say they were not able to enroll really anyone Tuesday because of website problems, but they're hoping Wednesday will be a different story.
When you do go to enroll, you need to be prepared.
Navigators spent Tuesday preparing people to enroll and answering questions from people like Glenn Moses.
"I felt like I needed to talk to someone. My doctor a nurse or someone who could give me some information on this," said Moses.
He has insurance right now, but says with all the talk about the Affordable Care Act he didn't know whether to enroll today or not.
"I was trying to figure out would this be a better option for me than the one I have," he explained.
Navigator Terri Gant says that's just one of many questions she got throughout the day.
"How do I enroll? That's one of the biggest questions. I need health insurance. How do I enroll?," she explained.
Gant says she couldn't enroll anyone Tuesday not only because of the technical issues, but there was another problem.
"Individuals they showed up [without] their household income information with them," explained Gant. "We don't know the exact amount of what they make so there was really no reason for us to try to enroll them without that anyways."
When you go to sign up you need to make sure you have certain information handy.
"If they come to me I need them to bring their name, address, social security card, any income tax information from last year, current employer information from this year and then everybody in the household, their social security numbers," said Gant.
If you already have insurance bring that information too.
The application can be completed online, over the phone, by mail or in person with a navigator.
Gant says the most important thing is to be patient, "Understand that this is a process in the making and everyday if something doesn't work out the way you want it to work out that you'll just try again the next day."
There are two applications, a short form for single people and one for families.
All of this information will be online at healthcare.gov
Remember there's no rush. Open enrollment goes until March 31st or December 14th if you want coverage to begin in January.
Next week on Monday and Thursday Medical Associates Plus will be holding one on one enrollment sessions at the main library between 9 and 12. They are also available at their office on Golden Camp Road all week.