Run or Dye cancellation has many feeling scammed

News 12 @ 6 o'clock/ Monday, Aug. 18, 2014

AUGUSTA, Ga.(WRDW) -- It's supposed to be a way for folks to have fun and raise money for charity. But now hundreds of people are out hundreds of dollars.

Run or Dye was on the calendar for Sept. 13, but last week runners found out the race is off. It seems to be one of many the company has canceled recently, and it has some saying, is this a scam?

Amy Burgess and a group of friends were signed up and ready for what was supposed to be a good time for a good cause.

"We wanted to do it because it sounded fun, we were all gonna get splattered with paint and the money was going to go to the community, to charity," Burgess said.

Amy signed up for the race at three o'clock on Friday, two hours later, an email came.

"Everyone is like what do you mean it's canceled? You try to get answers and nobody answers back," Burgess said.

The event was canceled and combined with the run in Athens. And this isn't the first time it's happened. On their Facebook page people complain about events canceled in Los Angeles and Daytona as well.

Their page is filled with comments from people claiming they've been scammed, but there's no response. On their website it says you can email them, but if you try, deliverable. And if you call there's no answer.

"It just goes round and round and round it just sounds like a scam," Burgess said.

The Better Business Bureau agrees, they gave the company an F rating.

Now there's no event, no refunds, and for a lot of folks, no answers.

"They were going to do it here in Augusta, it was going to help Augusta, and if they said they were going to have it they should have had it," she said.

A company representative said they needed three thousand people to sign up to break even, and only around one thousand were signed up.

The company said there are no refunds, but they do have some other options:

"1) Two tickets to any other Run or Dye event, with possible alternative events in Macon and Haines City, FL, if the participant is unable to make it to Athens.

2) One ticket to another Run or Dye event and a $25 gift card to our online store.

3) If participants would rather not attend an alternative event, they can opt to receive their race kit in the mail (including shirt, color, swag, etc.) and we will make a donation to our non-profit partner on behalf of their ticket," a representative told News 12.

The Color Run has released a statement on the matter:

"As the largest running event series in the world, we are always very interested in the happiness and satisfaction of the running communities in which we visit. Since our beginning, over 3 million participants across several hundred events around the world have enjoyed a day at The Color Run™. With a Better Business Bureau accreditation and an “A” rating, our team prepares for each event with the utmost care and consideration because we love the magic of events and we love our runners. This will be our second visit to the wonderful city of Augusta. In 2013, we had a great turnout and can't wait to come back this year on October 4, 2014. We've worked closely
with the Sports Council, the city of Augusta, and the venue officials to ensure that everything is prepared once again for the “Happiest 5k on the Planet” to be a positive and memorable experience for everyone involved. We feel for those in the Augusta community negatively impacted by the operations of another event producer. We would like to make it clear, we are in no way affiliated with this other company, but we are willing to do whatever we can to help bring affected runners out to our event, The Color Run™ on October 4, 2014. We have set up a custom “help line” email address for Augusta runners who signed up for this event that was cancelled without refunds. Our customer service team is ready to help each of you at augusta@thecolorrun.com"


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