Comcast customers may see a charge for excess data

By: Staff
By: Staff


Wednesday, Dec. 4, 2013

AUGUSTA, Ga. (WRDW) -- A new data cap trial for Comcast customers may change Augusta costumers' bill with overage charges or credit.

If a customer chooses not to enroll in the new low-Internet usage option, their monthly plan will include 300 GB of data, according to a release.

If the customer exceeds 300 GB of data, they will be notified that an additional 50 GB has automatically been added to their account along with overage charges.

The new XFINITY by Comcast option is catered to Internet users who typically use 5 GB of data or less each month, according to a release. The Flexible-Data Option provides a $5 credit if a customer’s total monthly data usage is less than or equal to 5 GB per month.

However, if these customers use more than 5 GB of data in a month, they would not receive the $5 credit, and would be charged $1 for each gigabyte of data used over the 5 GB cap.

To simplify:

  • Option 1: Flexible-Data Option with 5 GB per month cap. $5 credit to bill with data usage of less than or equal to 5 GB.
  • Option 2: Not enrolling in Flexible-Data Option puts customers in plan to include 300 GB of data. Overage fees will apply.

This trial period started on Dec. 1 and can be discontinued by Comcast at any time.

Unless you are an Economy Plus customer, you cannot opt out of this new usage plan.

You can find out your usage history here after signing in.

This information applies only to XFINITY Internet customers in Huntsville and Mobile, Ala.; Atlanta, Augusta and Savannah, Ga.; Central Kentucky; Maine; Jackson, Miss.; Knoxville and Memphis, Tenn.; and Charleston, S.C. is happy to provide a forum for commenting and discussion. Please respect and abide by the house rules:

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