Comcast call center in Augusta to lay off dozens

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News 12 at 11 o'clock / Wednesday, March 6, 2013


AUGUSTA, Ga. (WRDW) -- In the next couple of months, Comcast will have to let dozens of employees go.

Almost 80 employees will be out of a job when the layoffs kick in sometime between May 3 and May 16.

But it's a move to help you, and in the end, maybe some of those workers, too.

"Things happen," said Jhantzin Cuiler.

And it's happening to 68 people at the Comcast Call Center on River Shoals Parkway. Another 11 who work off-site will also get a pink slip.

"All this money you're making, why are you taking our jobs away?" Cuiler said. "We need jobs in Augusta."

Cuiler has been with the company for a year and a half.

"I didn't plan to make a living, but it was a start, and I did kind of see myself advancing here with Comcast," Cuiler explained. "Which, they are giving me the chance to do that."

Cuiler and the other laid-off workers can apply to transfer within the company. Leaders say right now, there are 270 open positions just in Georgia.

The company will also help with moving expenses as part of a relocation package.

"At least they're giving me something, there just not kicking you out [of] the door, so it does help -- every little bit helps," Cuiler said.

Those who don't transfer will get a severance package.

"A lot of people up there have got families. Unlike me, I only have to take care of myself," Cuiler said. "You've got people that have been there for 30 ... 25 years."

"They need their job," he said."It's gonna be hard for them to find something else."

As for customers, Comcast says this will actually help service because a larger center will now handle your calls.

A Comcast rep tells News 12 the move is to "provide more specialized customer support."

Cuiler loved his job but won't be transferring. He plans to go back to school.

"It's a living, and it can feed your family," Cuiler said. "Working here through Comcast [has] provided so many ways that you could advance yourself, but [that will] all be taken away now."

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