Saturday, Nov. 17, 2012
ATLANTA -- The Georgia Department of Driver Services (DDS) has announced a new website enhancement aimed at saving customers time before getting driver licensing services.
Now, customers can check average wait time data at www.dds.ga.gov before visiting any of the 64 statewide customer service licensing centers (cscs).
“I am excited to offer customers the ability to make an informed decision about when and where to conduct their driver’s licensing business,” said Rob Mikell, DDS commissioner. “This process can go very smoothly with just a little planning."
To access the Wait Times for each CSC, customers should visit the DDS’ website at www.dds.ga.gov and enter a zip code or click the map in the “locations box” at the top right corner of the homepage.
Wait Times may be accessed under the street address of each CSC location or directly at www.dds.ga.gov/cscwaittimes.
On the CSC’s Wait Time Information page, customers’ will find the Average Expected Wait Time legend. It utilizes green yellow and red colors and symbols to rate the days of the week and hours for receiving service. The graph lists the CSCs hours of operation by days of the week and displays the color codes. Wait Times for nearby CSCs may also be displayed for a side by side comparison.
The data is compiled from two weeks of each location’s Average Wait Time and is refreshed regularly. The times are published for comparison purposes only and may not reflect the actual wait times you experience.
DDS also offers these tips for optimal service: Tuesday continues to be the busiest day to visit statewide. The middle of the week and the middle of the day are the best times to visit for service. Please plan ahead and do not wait until your license expires to visit.
Come prepared, so you will not have to make two trips. The DDS website also enables customers to create a Custom Document Checklist, so a second trip will not be necessary. And please remember that many transactions are still available online allowing many customers to skip a trip to the CSC completely.