Site Map ·  First Alert ·  Talk to 12
Fair
Temp: 32 F (0 C)
Humidity: 85
Heat Index: NA
Home  ·   News  ·   StormTeam 12  ·   News 12 Sports  ·   On Your Side  ·   Community  ·   Contests  ·   12 on TV  ·   12 Anywhere  ·   The News 12 Team  ·   Jobs  ·   What's On
Campaign 08 · Your Money Matters · Special Coverage · Buzz on Biz · See It, Shoot It, Send It · Games · Entertainment · This Morning · Birthday Club · Radio Partner · Digital TV · Blogs









StormFest
Online Poll
There are currently no active polls at this time.
Click here to view other polls on our site and past poll results.
First Time Forecaster
Information about the transition to digital TV

- ADVERTISEMENTS -
Jeopardy! EXP Game
ADVERTISEMENT: Jayson Lacy Salon
On Your Side: Dashboard Dangers Save Email Print
Reporter: Jeff Anderson
Email Address: jeff.anderson@wrdw.com

A | A | A

News 12 at 6, July 16, 2007

All over the country, people who own certain types of 2001 Chrysler vehicles are complaining of a serious defect in their cars and trucks, cracking dashboards.

A cracked dashboard can lead to all sorts of problems and it can end up being a huge safety hazard.

The owners want it fixed, but so far, Chrysler is saying it's essentially the owner's problem to correct.

Kathleen Gibson hasn't been too happy lately.

"I'm pretty mad." she said.

You'd probably be mad too if you found that your fairly new car has a major defect.

"My dash is cracked from the windshield to the gauges." Kathleen said.

Thomas Hardin is having the same problem with his truck except his cracks have turned into a big hole.

"It's real frustrating, but the main part is it's really embarrassing to drive around with a hole in your dash." Thomas said.

That's not the only thing Thomas and Kathleen have in common. They also both own 2001 Chrysler built vehicles.

And they aren't alone. If the internet is any indication, this problem is spread a lot further than the Augusta area.

A quick search found similar complaints from Florida, Connecticut, Alabama and Pennsylvania.

The one common denominator is the vehicles were all made in 2001.

The cracks aren't only cosmetic either. The dashboard hides and protects a lot of your car's wiring. If it gets melted or even wet, that could big a huge safety hazard. Your lights may not turn on or there could be a fire.

That's something Kathleen doesn't want to deal with.

"I paid a lot of money for this car. It shouldn't fall apart." Kathleen said.

12 On Your Side called Chrysler about this problem.

The company has only offered to pay for half of Kathleen's repair costs, but Thomas hasn't been offered anything.

If this is happening to you, please go to http://www.safercar.gov/ to log your complaint.

You can also send an email to jeff.anderson@wrdw.com with details and photos of your problem

More Stories
AIDS Awareness March held at Paine College

Tanker overturns on Bobby Jones

Creative heating can cause fires

Palin in town as Chambliss, Martin make final pushes for votes

Lt. Michael Frank had big impact at Sheriff's Office

If Lynx leave, it could cost Entertainment Complex big bucks

Long lines at James Brown Arena as Palin stumps for Chambliss

Children's identities at risk, just like adults'

Post Your Comments
First Name:
Location:
Enter Comments: characters left
Email (optional):
Email will not be displayed on site. For station contact purpose only.
Read Comments
Comments are posted from viewers like you and do not always reflect the views of this station.
Posted by: jeff Location: penna on Nov 6, 2008 at 08:33 AM
i have 2001 dodge ram truck my dash board is craked in 2 places already truck is well kept i dont know why this is happening

Posted by: Hector Location: Los Angeles on Oct 17, 2008 at 10:27 PM
I own a 1995 Dodge Ran 1500, last year the dash began cracking. Now it is completely falling apart. I am having a hard time finding a place to replace it. or at least one that won't cost me an arm and a leg.

Posted by: Reggie Location: Dale Texas on Sep 15, 2008 at 08:37 PM
I have a 2001 Dodge truck and my dash is so bad you can see the backside of the instrament panel. There is no upper dash left, every bump or vibration breaks off another chunk of plastic.

Posted by: bobby byars Location: gafney on Aug 17, 2008 at 09:45 AM
i was looking to buy a 1996 dodge 1500 slt and looked at the dash and it looked like a bomb had gone of inside . so its happening on the 1996s' too. get off your butt dodge and fix this if you want to keep selling trucks. especially for the prices you are charging. somebody needs to file a class action lawsuit against dodge.

Posted by: Ray Location: Florida on Jul 24, 2008 at 09:28 PM
I own a 2003 Ram 1500 and the cracks in my dash started about a year ago. They are getting bigger and bigger and will soon cave in if touched. What in the heck is going on here? This is absolutely rediculous!! There are so many others out there with this safety issue. I can't believe that this isn't making bigger headlines...

Posted by: Linda Location: Michigan on Jul 10, 2008 at 06:33 AM
I have 2 cracks in my 1999 LHS dashboard this car is 1 mo. from being a 2000 but my problem is that it's on the passengers side where the airbag is located and I'm affraid that it's going to deploy and could be more costly. How can I get it fixed?

Posted by: Kay Location: Atlanta, GA on Jun 24, 2008 at 07:46 AM
I have a 2000 Chrysler 300M which I purchased used from a dealership in the summer of 2003. The following summer the dash starting cracking by the air bag. The dealership did not cover "interior damage", so I feel stuck with it. The crack runs from the windshield to the glove box. Now the other side is starting to crack as well. You can tell it is around the compartment which holds the airbag. I have seen a couple other 300s in parking lots and they had the same problem as well. This is a nice luxury car but with this damage it looks trashy and I can't afford to replace it. With all the complaints this looks bad for Chrysler-Dodge. That's a shame, I loved Chryslers and Dodges but my next car won't be!

Posted by: Noe Location: Houston,TX on Apr 11, 2008 at 10:45 AM
I own a '96 Ram 2500 with 61000 mi. The dash started cracking last year after getting service on an the a/c, now it is falling apart. I purchased a new dash from the dealer for $220.17. I will install it myself. I don't know if protecting helped cause it lasted all that time till it was worked on...being it was so brittle.

Posted by: George Baldwin Location: Seymour Tn,37865 on Apr 5, 2008 at 09:08 AM
I have a 2001 2500 Dodge 4x4 and the the dash has a crack as big as the truck I cant beleve it!! It looks like crap I love my truck but the dash makes me sick!!!!I think that Dodge should do something about it!

Posted by: james Location: Clovis,NM on Feb 27, 2008 at 02:05 PM
I own a 2001 Ram 1500 it only has 83,000 miles on it and the dash is destroyed. There is a big gaping hole above the gauge cluster and several cracks across the rest of it. It looks really sad and i hate dash mats but at least it looks better. Everytime I see a Dodge Ram at a used car lot, I look inside and they all look about the same or they are covered up with a dash mat. I wish Chrysler would take care of their customers and do right by them.

Posted by: James Location: Florida on Feb 24, 2008 at 07:40 PM
My truck is 1995 and I have the same problem. A station down here did a story on this but Dodge will not do anything. I also own a 2002 Caravan with 54000 miles on it and it is starting to crack

Posted by: Terry Location: gainesville , florida on Feb 23, 2008 at 12:16 AM
2001 1500 Doge Ram dash is all but gone so sad. Made in USA should mean somthing even for Doge. This should be a recall from all the electrical safety problems that have been posted on the web.I tried doge for the first time i hope that doge will not look the other way and take care of this

Posted by: Ronald Location: Harrisburg Pa on Feb 4, 2008 at 02:36 PM
I too have a 1999 Ram 1500 P/U with teh dash falling in. What a POS! I called the dealership and they could only sell me a new one for $372.00. I have to replace it myself or pay for their labor. I will not buy another Dodge product again. Their Loss. Wise up Dodge or you'll lose more customers by word of mouth than you can regain through advertisement lies.

Posted by: Mason Location: South, Louisiana on Dec 4, 2007 at 12:30 AM
2001 dodge ram 1500. I have a hole in my dash caused from cracking. I contacted Chrysler via e-mail, apparently my situation is an isolated incident, and this is not a common problem. Seems that Chrysler has gone from ignoring the problem to flat out lying to customers.

Posted by: Rick Location: Al on Oct 10, 2007 at 07:34 AM
2000 Dodge Ram Quad . 2 Cracks in Dash. No help from Dodge.

Posted by: Phyllis Location: Scottsboro, Alabama on Oct 1, 2007 at 07:27 AM
I'm the orginal owner of a 2001 Dodge Ram 1500 . We have pampered this truck from Feb 2000 when we bought it. We have 86,000 miles to date on it. We had one crack show up last year. i called Chrysler with it and found they would not help. I now have 3 large cracks. Called Chrysler and was told No again. I have heard and read where Chrysler has either replaced dashboards or paid for more than half of the cost to some people. Even the trucks have been older. I've ask why with no reply. Here in Huntsville Alabama their cost was 800.00 plus labor at DODGE Dealership. Plus they had not heard of any problems with the Ram Dashboard. I feel it is a safty concern plus I never seen any other model of truck do this. I think it is a defect and it should be made right. My insurance will not cover , because Dodge will not say defect on their part.

Posted by: Ben Location: Louisiana on Sep 23, 2007 at 12:36 PM
this problem definitely is not just limited to 2001 model years. my 99 Ram has 8 cracks in the dash. my mom has a 99 plymouth grand voyager, with a dash twice the size of mine, but no cracks at all in it. this seems to be acse of using the cheapest plastic they could find, and then not caring what might happenyears down the road.

Posted by: Robert Location: Fort Worth, Tx on Sep 23, 2007 at 01:15 AM
My 2000 Ram 1500 has the same damage, and I know a group of people on our site, www.dodgetrucks.org, with the same problem. My name there is RamThis and I'm one of the site administrators. I just purchased a new upper dash for my Ram for $350 from my local dealership. Would like it if Chrysler would recall these dashes, the 98-01 year model trucks had the updated dash and I think their plastic composition was too brittle. Mine is about to collapse in the middle. I rarely use any interior products on it, usually a damp towel, and always keep a window shade in the windshield during the day. There are people on DTO who say they can see the floorboard through the top of their dash. This certainly IS a safety issue which Dodge needs to address. Just for comparison, I also have a 1996 Dodge Ram 1500, with 175K miles, and the dash is perfect, no cracks in it whatsoever. Come by DodgeTrucks.org and keep an eye out, I will have pix of mine during replacement sometime this fall!

Posted by: Erve Location: Tallahassee, FL on Aug 23, 2007 at 03:51 PM
I have a 1999 Dodge RAM 1500 with cracks all over the dashboard. Part of it just gave up completely last week leaving a big hole right at the passenger side.

Posted by: hank Location: blue ridge,ga on Aug 7, 2007 at 10:11 AM
1999 dodge trucks also have the same problem. my son-in law's 2500 ram has no dashboard! it caved in completely! Dodge should fix this problem now!

Posted by: vinny Location: new jersey on Aug 4, 2007 at 09:38 PM
99 dodge ram 1500 cracks all over the dash

Posted by: Jennifer Ross Location: Cocoa, Florida on Jul 20, 2007 at 10:28 AM
I also along with many Dodge Ram owners am fustrated with the cracks on my dash board in my 2001 Dodge Ram 1500 4X4 pickup truck. I am seriously thinking about contacting a lawyer to resolve this on-going problem!!

Posted by: James Location: Allendale, sc on Jul 19, 2007 at 04:20 PM
I own a 2001 dodge ram 1500 and have the same problem with my dash. The dash contains many deep, long cracks that are not due to the southern heat, because the cracks began in the winter season of last year parked under my car garage out of the sun. I believe that the company should be held responsible for this defect and not the consumer.

Posted by: Mark Location: Beech Island on Jul 17, 2007 at 09:41 PM
I dont own a dodge but I do agree with the people that are having this problem. I do own a 1999 ford, 2003 ford, and a 2003 chevrolet and I have not had this problem that the dodge and chryler vehicles are experiencing.

Posted by: ANDREW Location: NORTH AUGUSTA on Jul 17, 2007 at 06:16 PM
I bought a 2001 Chyrsler Sebring LXI also from Dick Smith of Aiken. My dashboard started with one crack several years ago, and it now has four.

Posted by: Alinda Location: Aiken on Jul 17, 2007 at 04:28 PM
My 2001 PT Crusier has four cracks in my dashboard. I agree that it is aggravating,embarrassing and this should not be happening. Dick Smith of Aiken wanted to charge me about $800 for repairs. Also, my faceboard around my radio is peeling. I hope that you will get Chrysler to fix these problems.

Posted by: Debby Location: Aiken SC on Jul 17, 2007 at 02:54 PM
This is not limited to 2001. I have a 2000 Chrysler 300 and it has a long crack on both sides of the airbag compartment on the dash. If you look at carstats.com you will see that many other Chrysler owners have the exact same problem. This is a manufacturer's defect!!! Hope you can help us get Chrysler to fix these dashboards.

Posted by: Tracee Location: Lincolnton, GA on Jul 17, 2007 at 08:00 AM
Our dashboard has cracked in so many places that when we needed our heater coil replace the autobody shop would not fix it because they have to take the dashboard off and couldn't because of how many pieces they would have to remove and they didn't want to cause anymore damage.

Posted by: liz jones Location: 2702pineforestdearingga30808 on Jul 16, 2007 at 08:23 PM
my 2001dodge ram 1500 v-8 dashboard has also cracked but mine did it in this last winter so i know it wasn't from extreme heat i have 4 large cracks from windsheild to the end of dash

Posted by: johnny owens on Jul 16, 2007 at 05:34 PM
my 2001 dodge ram 1500 has the same problem with the dash! i have called my local dealer and they insist that it's not a factory problem. i disagree because every dodge truck that i see (2001)the dash is destroyed from cracking and breaking in peices. i don't think it a heat damage problem ' if that were the case why aren't other years having the problem?! i also noticed that chevy and ford aren't having the problem. JUST 2001 DODGE!! i think it is the manufactors responsibility to fix this problem!!

Posted by: Steven Chapman Location: Hephzibah on Jul 16, 2007 at 05:31 PM
I don't know if it's only 2001 Chrysler vehicles. I have a 2000 Dodge truck and the dashboard looks like a spiderweb of cracks. The 1st one was from the windshield to the guages and now there are huge cracks that are bad enough that a bought a dashboard cover to put over them.

Posted by: OSCAR REED Location: AUGUSTA, GEORGIA on Jul 16, 2007 at 05:25 PM
I OWN A 2000 DODGE RAM AND MY DASH BOARD HAS A BIG HOLE IN IT ALSO. I REALLY THINK THAT DODGE/CHRYSLER SHOULD PAY FOR THIS DEFECT

Posted by: Robert Location: Graniteville SC on Jul 16, 2007 at 05:16 PM
I have a1998 dodge ram1500 and my dash has cracked also

Top Local Stories
AIDS Awareness March held at Paine College

Last Updated: 10:48 PM 12/01/08 - According to the Centers for Disease Control, there are currently over 25-hundred cases of H-I-V reported in the Augusta area, the third highest number of reported cases of AIDS in Georgia.
On Monday an "AIDS Awareness March" was held at Paine College was held. There's a lot that advocates are doing in the "fight" against the deadly disease.Getting educated and getting tested are key to beating the disease and Monday night's group is hopeful that doing both will bring down the H-I-V rate in Augusta.
(Full Story)
Tanker overturns on Bobby Jones

Last Updated: 11:31 PM 12/01/08 - A tanker is overturned on Bobby Jones westbound near the Interstate 20 and the Wheeler Road exit. (Full Story)
Creative heating can cause fires

Last Updated: 9:12 PM 12/01/08 - It's creative heating season, and firefighters want you to be aware of unsafe methods to heat your home.
(Full Story)
More Headlines
Maxing Your Money Blog

- ADVERTISEMENTS -