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Updated: 6:53 PM Dec 11, 2009
On Your Side: "Cramming" could mean extra charges on your phone bill
AT&T wouldn't comment on which companies they have relationships with but say a vast majority of companies comply with their regulations.
Posted: 6:20 PM Dec 11, 2009Reporter: Bryan Baker Email Address: bryan.baker@wrdw.com |
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0 Comments 
News 12 at 6 O'Clock, December 11, 2009
Extra charges on your phone bill may be so small you don't even notice them. They could be just a dollar or two.
It's called cramming, and it may be attached to long distance calls, contests, or memberships.
Some AT&T and Verizon customers have complained. We asked AT&T about their relationships with those third party vendors that may lead to cramming.
They say they do enter into third party agreements for services, but they do not bill for them.
Some of those are: internet gaming, charitable contributions, online magazines, streaming video, music downloads, online directory listings, home warranties, gift cards, PC technical support, and software downloads.
But AT&T says that only about one percent of their customers report cramming on their phone bills.
They also say they take positive and aggressive steps against any alleged cramming.
Here's what you can do to protect against cramming and those charges: Call the vendor itself to dispute the charges.
If that doesn't work, call your phone company. AT&T says they do have the ability, at least in the southeast, to block third party charges.
AT&T wouldn't comment on which companies they have relationships with but say a vast majority of companies comply with their regulations.
The best thing to do is to pay attention to your phone bill. You can file a complaint with any cramming charges through the Federal Trade Commission.
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