A New York City lawyer has sued Delta Air Lines
Inc. for nearly $1 million. He claims the company's incompetent and
rude employees made his 80-year-old mother's birthday trip to South
America a stressful, costly horror.
Attorney Richard Roth says he and his family arrived in Buenos
Aires, Argentina, almost three days late. He said he also had to
spend unplanned thousands of dollars on food, hotels and
transportation, and buy tickets for another airline.
And because Delta misplaced his luggage, Roth's lawsuit says, he
had to buy new clothes for himself and family members after
arriving in Buenos Aires.
Though he was promised Delta would bring his luggage, Roth says
he had to drive to the airport in Buenos Aires to look for and
retrieve his bags himself.
He said Delta employees were rude and disrespectful when he
asked for help and the ones who were friendly were ineffective.
A Delta spokeswoman, Betsy Talton, said today that she could not
comment on pending litigation.