12 On Your Side: Obamacare provider listing inaccurate information, customer says

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News 12 at 6 o'clock / Wednesday, Jan. 8, 2014

AIKEN, SC (WRDW) -- Beth Reider said she went online looking for healthcare providers but said many of those listed had never heard of her insurance plan.

"Horrible. Horrible experience and nobody should have to go through this," Reider said.

She said she is already frustrated over being required to sign up for health insurance coverage under the Affordable Care Act.

"I am heart sick. I mean I knew the reality was that my physician was not on it," Reider said.

She selected Consumers' Choice Health Plan which does not list her primary doctor as a provider. Reider said she got another reality check after paying her first monthly premium of $150.

"I can't find a doctor. I've been trying and trying and trying and everybody I call says no we don't take that plan," Reider said.

Doctors she said she found listed on the plan's website. "I've been telling these various doctors that I've called, that you're listed there it looks like your supposed to be taking it," Reider said.

But we decided to visit some of the doctors listed on the website. Quite a few said they had either never heard of Consumers' Choice Health Plan or do not participate.

"A couple say they may at some point," Reider said.

The Aiken Center for Family Health is one of them. The office said it has received lots of calls from CCHP's customers and has spoken with a representative about the matter.

We contacted the company and it says its provider list is updated quite frequently and only contracted providers should be on the website. The company said it updated its provider query information recently and that could be a factor in any issues that customers may experience.

As for Reider, she said she has had trouble getting any response from the company.

"Every number in this book, I have called and called and called and you get voice messages," Reider said.

For now, Reider says she will forgo making any more premium payments and just pay out-of-pocket for medical care. "Unfortunately this is not the best plan but it's what we could afford at this point," said Reider.

Advice from health care industry experts is to always verify that a specific provider accepts a certain health insurance.

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