12 On Your Side: Health care navigators face problems with computer glitches

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News 12 at 6 o'clock / October 8, 2013

WRDW-TV

AUGUSTA, GA (WRDW)
On Sunday the feds admitted that technical problems coupled with an unexpected surge in web traffic is to blame.

The biggest problem from applicants appears to be the systems failure to identify those who have enrolled. Another problem involves system crashes as applicants try to create accounts.

Those issues were brought up today during a navigator teleconference in Washington, D.C.

Jill Hanken, staff attorney with Southern Poverty Law Center says "Problems and glitches in the federal system is has been difficult to complete applications online at Healthcare.gov. so we are taking this opportunity to take a deep breath, remind people about the opportunities to enroll over the next six months."

The federally run health care exchange operates in 36 states. Healthcare coverage starts January 1 and open enrollment ends March 31.