News 12 at 6 o'clock / October 18, 2013
"I'm pretty pissed about it, " says Kevin McClendon. That is how he felt several weeks ago after he says he spent $300 for a new exhaust system for his truck.
Instead, he says The Performance Center on Gordon Highway in Augusta, installed a used one instead. "They admitted that it was used," says McClendon. He wanted a refund and wanted to give The Performance Center back its used exhaust system. But the business was not sympathetic. McClendon was told he would not get his money back.
12 On Your Side did not have much success with The Performance Center either. When we could not reach the person we were told was in charge at the shop, we texted the number the shop gave us. A reply sent us back to The Performance Center.
But another business did want to help. After our story aired, On Your Side received an email from Ronnie Olson a service technician with Flowmaster Mufflers in California.
Olson wrote: "We heard your story and what happened to the customer...we would like to help Mr. McClendon with his exhaust if we can." We reached out to Olson and put him in contact with McClendon. "He sent me a whole new exhaust system for free," says McClendon.
McClendon says Flowmaster Mufflers of California also put him in contact with a local Flowmaster certified shop that installed a brand new exhaust system. Only charging him $100 for labor.
McClendon says now his truck sounds and looks great.. "I didn't expect him to send me a whole system for free. I would pay for it if needed to but he was willing to help me out and I really appreciate it," says McClendon.
So if you have something you would like us to look into you can contact the On Your Side Call for Action hotline at 803-442-4550 on Tuesday and Wednesday 11am - 1pm. Or you can leave a detailed voice message anytime.