12 OYS: UPS accused of losing antique gun; denying claim, says man

News 12 at 6 o'clock / August 5, 2014

NORTH AUGUSTA, S.C. (WRDW) -- Collecting rare guns is Jerry Cook's hobby and one gun in particular was his prized trophy.

"I was happy to get my hands on it. I was delighted to have it," Cook said. "This thing was made in 1887."

A rare 19th century shotgun. The double barrel built in Britain was given to him last month.

"It was too good a gun to me to just throw away, and the man didn't want to spend the money on it to restore it," Cook said.

He said the gun did need a few parts to be completely restored.

"It was not a complete gun, because the stock was not there," Cook said.

Instead of doing it himself, he had it shipped with a declared value of $1,000 through UPS to a gun restoration service in Tennessee. Instead of getting it back restored, Cook said it was damaged and missing all but the barrel.

"I don't have either lock, and I don't have the receiver which is the heart of the gun," Cook said.

Fired up, Cook said he called a UPS customer service representative.

"He said we probably are not going to find the parts. They went to the big warehouse in the sky," Cook said.

He said his claim was denied.

"They were denying the claim because of improper packaging," Cook said.

But he said he packed it in a heavy duty shipping tube with material to keep it from getting damaged. News 12 reached out to UPS which is investigating and they responded. Cook said that is more progress than he has made trying to get his claim heard.

"I feel that UPS is trying to give me the run around, and not pay the insurance that I took out on it," Cook said.

The whole situation has Cook fired up.

"I feel terrible, because you know you run up on something like this once in a million," Cook said.

According to UPS, it does not offer insurance, but what it calls declared value. Cook said he paid for $1,000 in declared value for that gun. The company said it will take a couple of days to sort out the situation.


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