12 OYS: S.C. health insurance provider fixes "technical glitches" on website


News 12 at 6 o'clock / Jan. 10, 2014

AIKEN, SC (WRDW)

"Somebody really dropped the ball, I mean this whole thing should have been handled much better," said Reider. The technical glitches that plagued Healthcare.gov are only the beginning for Reider.

Earlier this week she called On Your Side after finding incorrect provider listings on Consumers' Choice Health Plan's website. The company she selected for her medical coverage.

"I want what I'm paying for. Don't take my money if you're not going to give it to me," said Reider. After we informed CCHP about the problem, it contacted Reider to apologize and explain what went wrong.

A statement from the company reads, in part: "we did have a technical glitch a few weeks ago that may have caused incorrect providers to be listed on our website. Specifically during a transition from one network provider to another."

"The mix up was that these doctors were on the plan. It was a group plan and then they decided not to be on it and that they (CCHP) had posted the wrong list," said Reider.

She questions the quality of care she may receive through this mandated health insurance coverage.

"That kind of tells me that if these doctors were on the plan and now are not, that there's something about this plan that doesn't sound kosher," said Reider. She is hoping to have better luck with the updated provider list. The company says it offers "high quality healthcare providers" but Reider is skeptical after looking at the list..

"These are not high quality doctors. I have been to one of these doctors," said Reider. While Reider says she would like to have a higher quality of provider to choose from, she will give it another go.

"If I don't get through to these I guess like I told you the other day, we'll just put money in an account and pay out-of-pocket," said Reider.

It is unclear whether the glitch was just in Aiken or state-wide but the company says it is confident correct information is now being displayed on its website.


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