News 12 at 6 o'clock / Wednesday, April 23, 2014
NORTH AUGUSTA, S.C. (WRDW) -- Melissa Barfield's 10th grade daughter is now without a date to the prom. Adding to the disappointment, Barfield said now she is without a refund on the cream colored sequined dress she had on layaway.
"She can't go so now we're stuck with a dress and Edge [Formals] they refuse to give us any of our money back," said Barfield.
She said in March she took her daughter to Edge Formals at Hammonds Ferry in North Augusta.
"The dress was a little bit pricey but they informed me that I could put the dress on layaway," said Barfield.
She said there were no signs posted in the shop or on her receipt about any refund policy but she Barfield said when she went to explain her daughter's situation she learned the dress could not be returned. Then she called and spoke with owner David Towles. We did too.
"This particular dress was a party time dress that was the only one in that style in that color," said Towles.
While Harris said he feels for Barfield's daughter, his shop has a no refunds or exchanges policy on layaways.
"We're not going to start returning money because somebody has been unasked to prom," said Towles.
He said he pays in advance for his entire stock of dresses and once a customer puts a dress on layaway it is set aside and not available to anyone else costing him a chance to have made money on it.
"We could be spending every day returning exchanging. life changes and I would be out of business," said Towles. For Barfield, she said it all adds up to a double dose of disappointment.
"That's a bit harsh for someone because everybody has to work so hard for their money these days," said Barfield.
Consumer experts say you are more likely to get a refund on a layaway item when your shopping at a larger store because they buy in bulk and offer a broader selection of items. With smaller stores that means a smaller number of items.