12 OYS: Dish Network accused of $500 withdrawal error, says couple

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News 12 at 6 o'clock / April 2, 2014

AUGUSTA, Ga. (WRDW) --The couple said a Dish Network representative gave them a name of an individual who it said applied hundreds of dollars in charges on their account but that the company has not told the couple why.

"It just put a whoopin on me real hard," said Betty Reese. She said she got the shock of her life after going online to look at she and her husband's bank account statement. "I'm left with $2.82 right now as of today," said Reese.

Reese said in March she called to pay her monthly Dish Network bill as usual. She said only later did she find out that the company took out more than authorized.

"Fifty-two dollars and some change from my bill and somebody took $500 out of my account," said Reese. She said she called the company to dispute the $500 transaction taken out of her account but said Dish told her to contact her bank.

When she did she said the bank sent her a letter stating that "there were no errors in the transaction" and to dispute the charge with Dish Network. Frustrated she filed an incident report for financial card fraud with the McDuffie County Sheriff's Office. She also called On Your Side.

"I watch the news and y'all say y'all can help people. On Your Side and that's who I called," said Reese. We went to work sending an email to corporate officials at Dish Network. While we have not heard back from the company, Reese said a representative from Dish contacted her this Wednesday afternoon.

"He just said that he's gonna try to get it resolved," said Reese. We at News 12 are still waiting to hear from anyone with Dish Network to find out who may have taken that $500 out of the Reese's account and why.

We found out about this story from a volunteer in News 12's Call For Action center. If you are interested in joining the CFA staff as a volunteer, we will do all the training. Just send an email to newsroom@wrdw.com or leave a message at (803) 442-4550.



 
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